TERM Government Assistance Eligibility Specialist , Grade 17

About the Position

TERM Government Assistance Eligibility Specialist I, Grade 17

This is a one-year term position with an expiration date of July 1, 2026

Salary Range: $59,897 to $65,236, based on qualifications and experience.

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in Maryland. The County is also the most diverse County and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services (HHS) is responsible for delivering public health and human services that meet the needs of our community’s most vulnerable children, adults, and seniors. With over 2,000 employees, HHS is the largest County Department, providing services through more than 120 programs at more than 20 locations.

We believe the health and wellness of the county can only be achieved by ensuring every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS plays an essential role in building a healthy and strong community.

Who We Are Looking For

The Office of Eligibility and Support Services (OESS) is recruiting an enthusiastic professional to serve as a Government Assistance Eligibility Specialist I as part of the Connector Entity program. We seek an individual enthusiastic about public service, knowledgeable in health insurance affordability programs, and motivated to help diverse communities navigate Maryland’s health coverage options through Maryland Health Connection.

• Providing direct assistance to consumers in determining eligibility and completing applications for MAGI Medicaid, the Maryland Children’s Health Program (MCHP), Qualified Health Plans (QHP), and Stand-Alone Dental Plans (SADP) through the Maryland Health Connection (MHC).
• Supporting individuals and families throughout the enrollment lifecycle, including initial application, documentation submission, plan selection, renewals, post‑enrolment issues, and disenrollment.
• Conducting outreach and public education activities to increase awareness of health coverage options and ensure equitable access for diverse communities across Montgomery County.
• Facilitating informed plan selection by accessing consumer needs, explaining premium and cost‑sharing requirements, and discussing potential tax implications associated with Marketplace plans.
• Troubleshooting system‑related issues and providing guidance to consumers experiencing challenges with the MHC online system, following established Maryland Health Benefit Exchange (MHBE) escalation procedures.
• Making appropriate referrals to agencies such as the Health Education and Advocacy Unit (HEAU), the Maryland Insurance Administration (MIA), or other community resources for grievances, complaints, or additional social service needs.
• Maintaining certification as a Health Insurance Navigator, completing all required MHBE annual training and continuing education to ensure expertise in ACA‑related programs and state policies.
• Ensuring accurate documentation and adherence to program standards, including confidentiality requirements, privacy and security protocols, and all CE and OESS operating procedures.
• Assisting with operational tasks and special assignments that support program goals, outreach strategies, quality assurance efforts, and overall service delivery across CE locations and community sites.
• Performing other job‑related duties as assigned.

Offsite Work

Required:

Ability to attend meetings or perform work at locations outside the office.

Evening and Weekend

Hours:

Ability to work evening and weekend hours.

This is a one‑year term position with an expiration date of July 1, 2026.

• Education:
  
  Graduation from an accredited college or university with a bachelor’s degree.
• Experience:
  
  None required; equivalent combination of education and experience may be substituted.