Overflow Program Support Staff

Position Summary

Program Support Staff (PSS) is responsible for supervising the day-to-day program activities to ensure safety and compliance with program guidelines. Under the direction of the management team, the PSS implements procedures as needed, monitors medication, and communicates activities using the communication log. PSS is accountable for persons entering or exiting the program during their shift, including volunteers, visitors, and other service providers.

The PSS must provide excellent customer service to all individuals.

• Must provide excellent customer service by treating everyone with dignity and respect.
• Report to work on time and discuss previous shift events with outgoing staff and read all log notes dating back to previous shift.
• Monitor program related activities including signing in/out, medication consumption, meals, chores, and laundry.
• Provide a welcoming, supportive, and caring environment to program attendees.
• Ensure proper documentation of daily activities, including incident reports and grievances.
• Ensure quality service to all consumers and supporters.
• Ensure safety of the program by conducting room searches.
• Follow Harm Reduction tools and guidelines to help individuals stay safe.
• Implement crisis intervention procedures when needed to ensure the safety and wellbeing of all individuals, which includes calling 911 and/or the crisis center.
• Greet, direct, and provide support to volunteers who provide dinner and other supplies.
• Assume responsibility for heating up and serving dinner in the absence of volunteers.
• Attend and participate in mandatory staff meetings and trainings as required by contract.
• Ensure proper communication by clearly documenting all events and incidents in the log.
• Show cultural humility and sensitivity.
• Perform other duties as required.

• Minimum of a High School diploma with at least two years of experience working in any service delivery or social service field.
• Excellent communication skills. Ability to listen well and refer guests/residents to appropriate resources and document important behavior.
• Ability to work as a team member.
• Proficient with word processor, search engines, and other computer programs.
• Ability to interact well with volunteers and other visitors to the program, answering questions as needed.
• Ability to recognize psychiatric or medical emergencies and contact the proper resource.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be provided to enable individuals with disabilities to perform the required functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently uses hands or fingers, handles or feels objects, tools, or controls.

Occasionally the employee must stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Interfaith Works offers a comprehensive benefits package for its employees. Employees receive 14 paid holidays and 21 days of PTO. Full‑time employees (working 30 hours per week or more) have access to subsidized medical, dental, and vision costs for employees and their families; employer‑paid long‑term disability insurance as well as life and AD&D insurance. Employees may purchase supplemental benefits that are fully portable, including…