Senior Director, Clinical Programming

Senior Director, Clinical Programming

Silver Spring, Maryland, United States

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely.

We are seeking an experienced Senior Director to join us. In conjunction with the Executive Director, the Senior Director is responsible for the overall success of the site. They will provide clinical, quality, and operational oversight and leadership to all partial hospital and intensive outpatient programs, services, and staff at the facility. The Senior Director will be responsible for ensuring the site meets or exceeds the organization's standards for clinical quality, immediate access to care, a healthy culture embodying our core values, and budgetary expectations.

The Senior Director will work collaboratively with other department leaders and/or their designees including, but not limited to, admissions, center of excellence, psychiatry, finance, strategy, nursing, clinical leadership, and human resources to achieve site and organizational goals. The Senior Director will report to the Executive Director.

• Operational Oversight:
  Direct daily operations, including staff management, scheduling, budgeting, and resource allocation, ensuring the smooth functioning of the site.
• Continuous Improvement:
  Create a culture of continuous improvement at the site and an environment of innovation. Manage for daily improvement through huddles and help foster a staff of problem solvers with the support of the Sr. Director of Operational Excellence.
• Regulatory Compliance:
  Ensure compliance with state license requirements, HIPAA guidelines, Joint Commission standards, and other relevant standards to maintain confidentiality and safety for both patients and staff.
• Quality Assurance:
  With support and assistance from the site's clinic director and psychiatry leader(s), ensure partial hospital and intensive outpatient programs provide high standards of care evidenced, track patient outcomes and implement quality improvement initiatives.
• Financial Management:
  In conjunction with the Executive Director, manage the site's budget, meet/exceed census expectations, manage/reduce expenses, identify opportunities to enhance revenue, and optimize resources.
• Patient
  
  Experience:
  
  Ensure immediate access to partial hospital or intensive outpatient services to all appropriate patients. Foster a supportive environment for patients seeking treatment.
• Outreach:
  Cultivate partnerships with community organizations, mental health professionals, hospitals/health care systems, and other key stakeholders in collaboration with Marketing.
• Team Leadership:
  Interview, train, and supervise site staff. Conduct performance evaluations and provide ongoing feedback to support staff and manager/director development.
• Collaboration:
  
  Establish positive relationships and collaborate with centralized departments (such as Clinical Operations, Center of Excellence, Intake, Human Resources, etc) ensuring service delivery meets internal standards, and Compass guidelines are implemented effectively. Partner effectively with onsite psychiatry and psychiatry leadership to ensure alignment and support of the aforementioned duties/responsibilities.
• Key Initiatives:
  Spearhead the implementation and execution of organizational/system wide initiatives at the site (e.g. treatment adherence, optimal dose, etc). Participate in weekly Senior Leadership meeting.

• Master's degree in Healthcare Administration, Business Administration, or a related field
• Preferred:
  Licensed Doctorate Level Psychologist, Masters Level Clinician with clinical license, or a postgraduate degree in a healthcare field
• 5 + years behavioral health/substance use experience
• 3 + years proven management/leadership experience in behavioral health/substance use settings
• Excellent leadership, organizational, and communication skills
• Continuous improvement/problem…