TERM Government Assistance Eligibility Supervisor,Grade N24 Job Silver Spring area,Maryland USA,Healthcare

Term Government Assistance Eligibility Supervisor

This position is with the Office of Eligibility and Support Services in the Department of Health and Human Services for Montgomery County (MD). The salary range for this position is $82,352 to $124,656 annually. The position is a one-year term with an expiration date of July 1, 2027. The listing closes on August 21, 2026, at 11:59 PM Eastern Time (US & Canada).

Montgomery County is located adjacent to Washington, D.C., and is the most populous and diverse County in the State of Maryland. The Department of Health and Human Services provides public health and human services to meet the needs of vulnerable children, adults, and seniors through more than 120 programs at over 20 locations.

The Office of Eligibility and Support Services serves as the primary entry point for residents seeking public health, federal, and state assistance. It helps low-income families and individuals meet basic needs by determining eligibility for social services, healthcare access programs, and financial assistance.

This position oversees staff who assist residents in applying for health coverage through Maryland Health Connection, including Medicaid, MCHP, and private health insurance plans. The Supervisor ensures effective daily operations and compliance with state and federal program requirements.

Core duties of this position will include, but will not be limited to:

Lead CE-GAES Team Operations
Perform Quality Control and Monitoring
Manage Productivity and Performance
Oversee Staffing and Scheduling
Support Training and Policy Implementation
Handle Consumer Issues and Escalations
Ensure Program Efficiency and Innovation

Multilingual candidates in English/Spanish are encouraged to apply.

Minimum qualifications include:

Education:

Graduation from an accredited college or university with a bachelor's degree.
Experience:

Three (3) years of experience as a journey-level specialist in financial assistance program delivery, or three years of equivalent work experience.
Equivalency:
An equivalent combination of education and experience may be substituted.

Preferred criteria include:

Experience supervising or leading staff who utilize enrollment systems to assist customers with obtaining health insurance, including Medicaid and/or Private health plans

Experience interpreting and applying federal and state regulations related to health coverage programs

Proficient in using eligibility systems or enrollment platforms, such as Maryland Health Connection or similar portals

Experience delivering direct customer service to individuals seeking health insurance coverage, including assistance with eligibility, plan selection, or enrollment

Interview preference criteria include:

Demonstrated experience supervising or leading a team in a health or human services program.

Familiarity with ACA-related programs, including Medicaid, MCHP, QHPs, and state enrolment systems.

Proven ability to monitor staff performance, ensure compliance with program requirements, and implement corrective actions.

Strong written and verbal communication skills, including experience with technical guidance, staff coaching, or training.

Ability to manage competing priorities while maintaining service quality in a fast-paced, client-facing environment.

Montgomery County Government is an equal opportunity employer, committed to workforce diversity. The County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

TERM Government Assistance Eligibility Supervisor, Grade N24