Health Operation Support Team Health Service Administrator; O-Billet) Supervisory

Summary

Health Operations Support Team Health Services Administrator provides mobile assistance for daily healthcare operations in IHSC-staffed facilities and special missions. They ensure compliance, manage personnel, monitor contracted services, & support IHSC initiatives. Requires leadership, adaptability, supervisory healthcare management expertise & up to 50% travel.

This position is only open to current USPHS officers. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.

• Serves as the Responsible Health Authority (RHA), overseeing day-to-day healthcare operations, including fiscal, personnel, supply, engineering, medical records, and housekeeping functions.
• Ensure compliance with applicable policies, accreditation standards, laws, and regulations.
• Chair the local leadership team (TRIAD) alongside the Clinical Director and Nurse Manager to ensure consistent, high-quality care.
• Approve facility schedules to support mission requirements.
• Maintains a collaborative working relationship with ICE-Ero, Custody, and outside agencies as applicable.
• Serve as the point of contact for facility COOP planning and sentinel events.
• Provide staffing recommendations to ensure adequate levels based on patient care needs.
• Address patient issues, investigations, and problem resolution independently.
• Formulate and facilitate responses to patient inquiries and grievances.

• Supervise and mentor key personnel, including the Assistant Health Services Administrator (AHSA), Facility Healthcare Program Manager (FHPM), Facility Training Officer (FTO), and Facility Health and Safety Officer (FHSO).
• Provide administrative supervision to government employees within the rating chain and manage personnel issues.
• Plan, direct, organize, and coordinate administrative operations.
• Collaborate with leadership on personnel and operational matters, providing resolutions to complex issues.
• Ensure confidentiality, security, and integrity of health records.

• Monitor contracted services, including staffing, translation, laboratory, hazardous waste disposal, equipment inspection, radiology, and other services.
• Monitor on-site contracts to ensure services rendered are consistent with the contract.
• Collaborates with Headquarters contracting officer representative (COR) to ensure compliance with Federal Acquisition Regulations (FAR) and address technical or contractual issues.
• Review invoices and vouchers for accuracy and compliance with the Prompt Payment Act.
• Serves as local liaison for language services and laboratory service contracts.

• Administer and monitor policies, procedures, and objectives for IHSC programs, including staffing, training, records management, clinical services, nursing, behavioral health, pharmacy, dental, and administration.
• Develop and implement local operating procedures (LOPs) aligned with IHSC policies and accreditation standards.
• Monitor compliance with DHS/ICE/IHSC policies and accreditation standards (ACA, NCCHC, PBNDS, FDS).
• Serve as the primary representative for IHSC during incident reviews involving use of force.
• Reviews all employee files, to include training, credentialing, health and personnel to ensure compliance with IHSC policy and applicable accreditation standards.
• Ensures all employees receive an in-depth initial orientation and annual refresher training thereafter.

• Ensure timely completion of required documentation, reports, and mission-related data.
• Monitor incidents, sentinel events, and potential litigation situations, documenting corrective actions.
• Ensure all required meetings are held and documented in compliance with established policies and accreditation standards.
• Monitors and ensures completion of electronic health record (eHR) daily tasks.
• Evaluate the impact of healthcare delivery through organizational assessments and operational monitoring.

• Serve as the point of contact and liaison for facility taskings.
• Provide education and training to facility…