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CCR - Call Center​/Floater

Job in Silver Spring, Montgomery County, Maryland, 20900, USA
Listing for: Neurology Center
Full Time position
Listed on 2026-08-30
Job specializations:
  • Healthcare
    Healthcare Administration, Medical Receptionist
Salary/Wage Range or Industry Benchmark: 32000 - 40000 USD Yearly USD 32000.00 40000.00 YEAR
Job Description & How to Apply Below

Description

PRIMARY FUNCTION
:

Responsible for providing outstanding full service to all customers internally and externally over the phone.

PRIMARY RESPONSIBILITIES
:

  • Manage scheduling, cancelling and rescheduling of appointments for patients
  • Answer telephones in a pleasant and helpful manner
  • Take prescription refill requests
  • Acquire and document all patient demographic information accurately
  • Follow protocol for complete patient registration process including verification of insurance coverage
  • Apply billing and collecting practices including securing payment plans
  • Review and disseminate incoming documents
  • Initiate and complete patient portal registration
  • Provide assistance to fellow team members
  • Compliant with HIPAA, NCPA’s Compliance Plan and Code of Conduct policies
  • Requirements

    QUALIFICATIONS
    :

    1. Some college preferred

    2. Must be computer literate.

    3. Excellent customer service skills

    EXPERIENCE:

    • Experience working with medical terminology
    • At least one year of experience working in a call center preferred
    • Knowledge of computer systems and applications including electronic medical records

    SKILLS
    :

    • Operate a variety of office equipment and computer programs
    • Answer the telephone in a pleasant and helpful manner
    • Speak clearly and concisely
    • Read, understand and follow oral, and written instruction
    • Establish and maintain effective working relationships with staff and physicians

    EOE/F/D/V

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