Clinic Support Specialist | PT Tech

Advertised Job Type: Permanent - Full-time regular employment

Work Type:
On Site

Job Description

Forever Fit Physical Therapy and Wellness is looking for an energetic, detail-oriented Clinic Support Specialist (CSS) to be the heartbeat of our outpatient orthopedic clinic. You'll be the bridge between exceptional patient care and smooth day-to-day operations — the person patients remember, and the person therapists rely on.

Deliver a warm, consistent welcome and support patients from check-in through their first visit and beyond

Assist patients with exercise execution and place them on modalities (heat, ice, etc.) as directed

Proactively solve scheduling conflicts before they become problems

Administrative Ownership

Confirm new patient paperwork is complete and check that insurance benefits and authorization have been verified by our back-office team ahead of appointments.

Collect copays and balances with professionalism and accuracy

Fill same-day cancellations and keep the following week's schedule full

Basic clerical work and computer/data entry in our EHR system

Clinical & Environment Support

Assist therapists as needed to keep sessions running on time

Turn over treatment rooms between patients; keep equipment organized and sanitized

Monitor and restock supplies before shortages happen

Help maintain a clean, calm, organized clinic environment

Strong multitasker with excellent customer service instincts

Interest in physical therapy, exercise physiology, or healthcare administration

Comfortable with basic computer/clerical work

Basic health insurance knowledge a plus, not required

Prior experience helpful but not necessary — we train