Workforce Management Analyst - Phlebotomy

Job Description

This position requires you to have a state phlebotomy license. (Quest does not accept NHA licenses in CA, WA, NV).

Workforce Management Analyst
- Phlebotomy
- West Hills, CA, Monday to Friday, 4:00 AM to 12:30 PM

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

This position requires you to have a state phlebotomy license. (Quest does not accept NHA licenses in CA, WA, NV).

Workforce Management Analyst
- Phlebotomy
- West Hills, CA, Monday to Friday, 4:00 AM to 12:30 PM

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthy MINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• Fin Fit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

The Workforce Management Analyst is responsible for analyzing staffing trends and creating forecasts to optimize staffing resources. Makes recommendations based on data that support business objectives.

Analyzes historical staffing data to identify trends, insights and areas for improvement. Creates process maps, reports and dashboards to communicate findings and implement solutions.

Monitors real time data including appointment utilization to ensure optimal PSC performance. Build plans to address gaps in staffing levels for optimal resource allocation. Partners with supervisor/manager to develop justification for additional staff based on patient volume and appointment demand.

Builds strong relationships within patient services leadership team. Collaborate with leaders on scheduling strategies to optimize staffing resources and ensure employee satisfaction. Works closely with HR and training teams to reduce placement time of key resources.

• High School diploma or equivalent; associates degree.
• Proven experience as a business analyst or similar role.
• Project management skills.
• Strong analytical and problem-solving skills.
• Expertise in data analysis tools
• Excellent communication and interpersonal skills.
• Detail orientation with strong organizational abilities
• Strong collaboration and influencing skills.

• Experience in workforce management, forecasting and/or analytical roles
• PSC/IOP experience a plus.

• Knowledge of Six Sigma or Lean is beneficial

• Strong Analytical skills
• Ability to prioritize, plan and organize
• Advanced skills in excel (graphs, pivot tables and understanding formulas)
• Proficient in Microsoft office suite (PowerPoint, word, etc.)

• Individual contributor with ability to influence others.
• Travel Required

• Bachelor’s degree (Preferred)

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct,…