Administrative Assistant

Well Life Counseling and Consulting, LLC

Perry Hall / Nottingham, MD

Well Life Counseling and Consulting, LLC is an established, multidisciplinary behavioral health practice seeking a Full-Time Administrative Assistant for our welcoming and professional office in Perry Hall/Nottingham, Maryland.

This position requires daytime availability five days per week (Monday–Friday), with shifts beginning at 8:00 AM.

We are seeking a warm, personable, and reliable individual to support our clinical staff and clients. Our practice prioritizes a calm, welcoming, and respectful environment, making strong communication skills, teamwork, and professionalism essential.

• Greet clients and maintain a welcoming front office environment
• Check in clients and collect payments
• Answer, screen, and triage phone calls and emails
• Schedule intakes and follow-up appointments
• Create, maintain, scan, and file client medical records
• Utilize and assist with maintenance of the Electronic Medical Record (EMR) system
• Assist with insurance verification and follow-ups
• Maintain charts and office systems for secure and efficient functioning
• Assist with billing processes and mailings
• Respond to requests from providers, clients, and staff in a professional and timely manner
• Communicate critical information to staff promptly
• Obtain, protect, and maintain confidentiality of PHI (Patient Health Information)
• Work with insurance companies regarding benefits, claims, and follow-up issues
• Open and close the office as required
• Coordinate with staff to ensure adequate office supplies
• Perform light cleaning duties and empty trash during each shift

• Minimum of 2 years of medical front office experience preferred (behavioral health or medication management strongly preferred)
• Excellent phone etiquette and experience with multi-line phone systems
• Experience with insurance verification, authorizations, and eligibility checks
• Proficiency with EMR systems and computer programs including Windows, Microsoft Word, Excel, Adobe Acrobat, and Google Docs/Sheets
• Ability to operate office equipment (scanner, fax machine, printers, including toner replacement)
• Experience calculating and collecting co-pays, co-insurance, and deductibles; accurately posting payments
• Professional, compassionate demeanor with respect for clients and clinicians
• Strong team player able to work well with diverse personalities and accept feedback
• Highly organized, detail-oriented, and dependable
• Excellent communication and customer service skills

• Must successfully pass a criminal background check and drug screening