Staffing Coordinator, Healthcare

Experienced Home Care Staffing Coordinator

Senior Helpers of Baltimore & Central Maryland

Full-Time | In Office | Monday-Friday

Join Maryland's First & Only CHAP Age-Friendly Care at Home Certified Home Care Agency

At Senior Helpers of Baltimore & Central Maryland, exceptional care begins with exceptional scheduling.

We're seeking an experienced Home Care Staffing Coordinator who understands the fast-paced nature of home care and can confidently manage caregiver schedules using Well Sky Personal Care (formerly Clear Care). This is not an entry-level position. We're looking for someone who can contribute immediately by ensuring our clients receive reliable, consistent care while supporting our caregivers and office team.

If you thrive on solving problems, building relationships, and making a meaningful impact every day, we'd love to meet you.

• At least two (2) years of home care agency scheduling experience
• Hands-on experience using Well Sky Personal Care (formerly Clear Care)
• Experience coordinating caregiver schedules in a fast-paced home care environment
• Excellent customer service and communication skills
• Strong organizational skills with exceptional attention to detail
• The ability to multitask, prioritize, and make sound decisions under pressure
• Proficiency with Microsoft Office 365
• Applicants without previous home care agency scheduling experience and Well Sky Personal Care experience will not be considered

As our Experienced Home Care Staffing Coordinator, you'll ensure the right caregiver is with the right client at the right time while delivering an exceptional experience for clients, families, and caregivers.

Your responsibilities include:

• Manage daily caregiver schedules using Well Sky Personal Care
• Fill open shifts quickly while maintaining continuity of care
• Respond to caregiver call-offs, schedule changes, and urgent staffing needs
• Match caregivers based on client needs, skills, preferences, and geographic location
• Build positive relationships with clients, families, and caregivers through professional communication
• Monitor upcoming schedules and proactively address staffing challenges before they become service issues
• Coordinate closely with Recruiting, HR, Client Care, and Operations to ensure caregivers are ready for scheduling
• Maintain accurate scheduling documentation and records
• Help improve scheduling efficiency, caregiver utilization, and continuity of care
• Support agency growth by delivering exceptional customer service every day

The ideal candidate is:

• A Well Sky expert who can hit the ground running
• Calm under pressure and confident making decisions
• Highly organized, dependable, and detail-oriented
• A proactive problem solver who takes ownership
• An outstanding communicator with excellent customer service skills
• A Collaborative Team Player Who Enjoys Helping Others Succeed
• Passionate about serving older adults and supporting caregivers

At Senior Helpers, we know great scheduling is one of the most important drivers of exceptional home care. Every schedule you build directly impacts the lives of our clients, the success of our caregivers, and the strength of our organization.

We're proud to be Maryland's first and only CHAP Age-Friendly Care at Home Certified home care agency, setting the standard for compassionate, evidence-based care throughout Central Maryland.

• $24 - $28 per hour, based on experience
• Full-time, Monday-Friday daytime schedule
• Paid training and onboarding
• Supportive leadership team and collaborative office culture
• Opportunities for professional growth and advancement
• A mission-driven organization that values accountability, teamwork, compassion, and continuous improvement
• The opportunity to make a meaningful difference every single day

If you're an experienced home care scheduler who already knows Well Sky Personal Care and enjoys solving problems, supporting caregivers, and delivering exceptional customer service, we'd love to meet you.