Western Front Office Manager

Job Description

At Best Western Kent Narrows
, we provide the best customer service in the hospitality industry while offering our employees stability and professional development at a time when good, dependable jobs are hard to find. We search for individuals who can thrive in both team and autonomous work settings, people who are looking for longevity in a professional environment with strong brand recognition and real support from their employer.

Best Western Kent Narrows is seeking an experienced and motivated Front Office Manager to join the team at our property located on the shores of the Chesapeake Bay.

The Front Office Manager will lead the front desk team by example, emphasizing efficiency while overseeing seamless daily operations. This role is crucial to the success of the property as our Front Desk Agents are the face of our hotel, and our Front Office Manager will help cultivate a team of hospitality professionals who are dedicated and customer-service driven.

What We Offer:

• 401K
• Employee Discount
• Paid Sick Time (5 days annually)
• Opportunity for Advancement

Job Responsibilities:

• Hires, trains, and oversees disciplinary matters concerning Front Desk staff
• Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk
• Empowers front desk staff to successfully handle guest needs, special requests, and complaints
• Ensures all guest service issues are resolved prior to guests leaving the property
• Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures
• Strives to be innovative in new programs designed to eliminate waste and increases productivity
• Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventory
• Other duties as required

Position

Qualifications:

• Must be 21 years of age
• High School diploma or equivalent
• Previous hotel front desk or management experience is required
• Supervisory or management experience is preferred
• Best Western brand experience preferred but not required
• Strong leadership, communication, and problem-solving skills
• Exceptional attention to detail and financial accuracy
• Ability to stand and walk for extended periods
• Ability to handle multiple tasks calmly and professionally in a fast-paced environment
• Advanced computer skills and proficiency in Microsoft Office products
• Ability to communicate with public, hotel staff, and management in a professional manner
• Knowledge of surrounding areas and local events
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information
• Ability to learn safety, emergency, and accident prevention policies and procedures
• Skilled in the use of front office equipment
• Knowledge of proper telephone etiquette
• Reliable transportation
• Ability to work a flexible schedule, including weekends and holidays

Best Western Kent Narrows is committed to delivering exceptional hospitality experiences while creating a welcoming and supportive environment for both guests and employees. Located in the scenic Kent Narrows area, our hotel combines outstanding customer service with a team-oriented culture where employees are valued and encouraged to grow professionally.

Best Western Kent Narrows is committed to delivering exceptional hospitality experiences while creating a welcoming and supportive environment for both guests and employees. Located in the scenic Kent Narrows area, our hotel combines outstanding customer service with a team-oriented culture where employees are valued and encouraged to grow professionally.