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Front Desk Lead

Job in Silver Spring, Montgomery County, Maryland, 20900, USA
Listing for: Pho Prime, LLC
Full Time position
Listed on 2026-09-21
Job specializations:
  • Hospitality / Hotel / Catering
    Event Management & Planning, Seasonal / Summer, Guest Services
Salary/Wage Range or Industry Benchmark: 21 USD Hourly USD 21.00 HOUR
Job Description & How to Apply Below

The pay for this full-time position is $21.00 per hour. The benefits include Paid Time Off and Health/Vision/Dental Insurance options.

  • Weekly Pay!
  • Paid Training.
  • A long list of discounts and benefits is available to all employees.
  • Cellphone and other reimbursements are available for some applicable positions.
  • State-required healthcare benefits are available to qualifying employees in applicable areas.
  • Medical, Dental, and Vision Coverage is available to qualifying employees in applicable areas.
  • Start earning generous paid time off on your first day.
  • Career Development:
    We have many training courses in our NFC University that you can take to further your career while working with us.
  • Short-Term Disability Income is offered to qualifying employees in applicable areas.

Front Desk Lead Job Description (includes but is not limited to the following):

  • Stay abreast of local happenings, events, and offerings.
  • Maintain open communication with the Area Director to stay up to date on operations and high-level matters.
  • Ensure the concierge desk is always tidy and clean.
  • Review daily shift notes, shift checklists, overnight reports, package audits, and any other implemented procedures.
  • Ensure each client and guest receives a Warm Welcome and Fond Farewell across all shifts, and that service is professional and friendly.
  • The Lead is expected to assist the Area Director with scheduled callouts. Additionally, the Lead may be required to cover extra shifts if no trained associates are identified.
  • Communicate all uniform needs with the Area Director.
  • Promptly report any equipment malfunctions or needs to the Area Director and/or Property Manager.
  • The Lead is responsible for supporting the Area Director in effectively training staff.
  • The Lead should actively contribute suggestions for enhancing the property.

Some of the traits and qualities we look for in this position include:

  • Front Desk Management
  • Hospitality Management
  • Outgoing Personality
  • Teamwork
  • Detail-Oriented
  • Proactive
  • Scheduling
  • Accuracy
  • Training & Teaching Others
  • Client Relationship Skills

All employees must be legally allowed to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status.

#ZR

As of the date of this ad, the pay is $21.00. It has previously been listed at this rate.

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