Senior Human Resource Generalist

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Senior Human Resource Generalist

Fitzgerald Auto Mall is hiring for a Senior Human Resource Generalist to join our team! The Senior Human Resources Generalist is an experienced, well-rounded HR professional who works independently while partnering closely with the Director of Human Resources and other members of the HR team to support dealership locations across three states. This position requires strong knowledge across the full range of Human Resources functions, including HR systems and technology, employee relations, benefits and leave administration, recruiting and onboarding, compliance, and day-to-day HR operations.

A significant focus of the role is the administration, maintenance, and continued improvement of the organization's HRIS, Learning Management System (LMS), and related HR platforms. The ideal candidate is highly computer literate, comfortable taking ownership of systems and processes, able to troubleshoot and resolve issues independently, and capable of providing knowledgeable HR support across multiple areas while recognizing when matters require collaboration or escalation.

• Serve as the primary day-to-day administrator for HR technology platforms, including the HRIS, Learning Management System (LMS), applicant tracking, recruiting, benefits, and electronic onboarding systems.
• Maintain system configuration, workflows, user access, data integrity, reporting, integrations, and routine system updates.
• Troubleshoot system issues, research solutions, coordinate with vendors when necessary, and provide user support to managers and associates.
• Manage LMS assignments, training records, completion data, reporting, and system maintenance in partnership with Training & Development.
• Regularly review systems and processes to identify efficiencies, improve workflows, and ensure technology is being used effectively.
• Maintain accurate documentation of system processes, configurations, and procedures.
• Serve as an internal resource for HR system functionality, helping ensure systems remain organized, current, accurate, and aligned with operational needs.

• Administer employee benefit programs and serve as a knowledgeable resource for associates regarding enrollment, qualifying life events, eligibility, coverage, and benefit-related questions.
• Assist associates with claims-related questions by gathering relevant information, asking appropriate follow‑up questions to understand the issue, reviewing available plan and enrollment information, and helping determine the appropriate next steps or resources for resolution.
• Develop and maintain a strong working knowledge of benefit plans, eligibility requirements, carrier processes, and available resources in order to effectively guide associates and identify when vendor or carrier assistance is needed.
• Support annual Open Enrollment, including system preparation, employee communications, enrollment review, and issue resolution.
• Work directly with benefit vendors, carriers, and internal partners to research and resolve enrollment, eligibility, claims, and administrative issues while maintaining accurate benefit records.

• Independently manage employee leave cases from initial notification through review and recommendation for approval by the Director of Human Resources, including FMLA, ADA/accommodation processes, applicable state leave requirements, company leave policies, and return‑to‑work requirements.
• Gather and review required documentation, communicate with associates, managers, healthcare providers or leave vendors as appropriate, track deadlines and eligibility requirements, and follow up on incomplete or outstanding information.
• Evaluate leave documentation and…