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IT Support Technical Support

System Administrator

Job in Silver Spring, Montgomery County, Maryland, 20900, USA
Listing for: Mission First Inc.
Full Time position
Listed on 2026-02-12
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below

Description

Responsibilities Include:

  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • May coach and provide guidance to less-experienced professionals
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provides remote support access through desktop mirroring and other remote access applications for worldwide site
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
  • Modifies, moves, and installs new equipment
  • Performs technical tasks and provides site support.
  • Performs integrity testing and interviews customers to gather information about problems
  • Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
  • Will perform Data Transfer Agent requests to transfer files between networks.

    • Requirements

    REQUIREMENTS

    Required Skills, Experience, and Education:
    Five (5) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required. Bachelor’s degree in Math, Science, Engineering, Statistics , Engineering Management or a related discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a Bachelor’s degree.

    Required Clearance: Candidate must have a TS/SCI polygraph clearance

    Preferred:
    DoD 8570 IAT Level 2 Certification

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