CUCM Specialist - TS​/SCI w​/Poly

Overview

Unified Communications Specialist

At GDIT, people are our differentiator. As a Unified Communications Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on Communications Specialist Advisor joining our team.

• Responsible for the architecture, configuration, and maintenance of worldwide Voice, Video, and Chat, physical and virtual infrastructure.
• Installation of operating system and security patches.
• Assessing the applicability of vulnerabilities and maintain security compliance of the Voice, Video, and Chat infrastructure.
• Provide support for customer scheduled and unplanned outages, regardless of scale and impact.
• Serve as the support for Tier 1 and Tier 2 technicians across all communication platforms.

Education: Bachelor of Arts/Bachelor of Science

Experience: 8+ years of related experience

Required

Skills and Abilities:

• Must have a thorough knowledge of a Voice over Internet Protocol (VoIP) technologies.
• Should have a strong background with Cisco Unified Communications Manager, Cisco Meeting Server, Unified Contact Center, and/or Microsoft Skype for Business.
• Must have managed virtualized applications or have knowledge of how to manage virtualized applications.
• Must be proficient in the use of Microsoft Office.
• Good communication and customer service skills.
• Be a team player and have the ability to work in a fast-paced environment.
• Must be able to monitor and process Capabilities Service Desk tickets.
• Certification: 8570 compliant with a Security+ certificate is required.

Preferred

Skills:

• Strong knowledge of TCP/IP and DHCP troubleshooting is preferred.
• Experience with Session Border Controller (SBC) and SIP detailed traces is a plus.

Security Clearance Level: TS/SCI w/Poly

Location: On Site

US Citizenship

Required:

Yes

The likely salary range for this position is $107,744 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required: Less than 10%

Telecommuting Options: Onsite

Work Location: USA MD Annapolis Junction

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.

Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans