Technical Writer​/Business Operations & Process Documentation | Part Time

Position: Technical Writer/ Business Operations & Process Documentation | Part Time
Job Title: Technical Writer/ Business Operations & Process Documentation
Location:
Silver Spring, MD - Hybrid
Clearance Required: Public Trust Eligible
Hourly Range: Part Time Work $43 - $46/ hour
Final date to receive applications: July 31, 2026

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Description
IBSS Corp. is seeking a Technical Writer – Business Operations & Process Documentation to support the NOAA National Weather Service (NWS) Office of the Assistant Administrator (OAA) under the Program Management Support Services contract.

This position provides critical technical writing, documentation development, and business process support for the National Weather Service Headquarters (NWS HQ). The role supports the development, standardization, and maintenance of operational procedures, technical documentation, training materials, and process workflows across administrative, financial, and operational functions.

The Technical Writer will work closely with subject matter experts, program managers, analysts, and Government stakeholders to translate complex business and technical processes into clear, accurate, and compliant documentation supporting NWS operations and transformation initiatives.

Key Responsibilities
Business Process Documentation

• Conduct interviews and working sessions with SMEs across finance, HR, procurement, IT, and program offices.
• Document current ("as-is”) business processes, workflows, and operational procedures.
• Develop detailed process maps, flowcharts, and standard operating procedures (SOPs).
• Translate complex operational processes into clear, structured documentation.

Technical Writing & Documentation Development

• Develop, write, edit, and maintain a wide range of documentation, including SOPs, user guides, policy manuals, desk guides, and training materials.
• Ensure documentation complies with Federal Plain Language Guidelines, Section 508 accessibility standards, and organizational style requirements.
• Maintain consistency in tone, format, version control, and document structure.

System & Process Support

• Support documentation of system requirements, workflows, and operational procedures for business applications and tools.
• Develop user guides and reference materials for system deployments and updates.
• Document testing results, implementation steps, and post-deployment procedures.

Documentation Governance & Quality Control

• Establish and support document review, approval, and version control processes.
• Maintain centralized document repositories (e.g., SharePoint or similar systems).
• Conduct periodic audits of documentation for accuracy, consistency, and completeness.
• Develop standardized templates and documentation frameworks.

Training & Communication Support

• Assist in developing training materials and job aids for end users.
• Support knowledge transfer activities across programs and offices.
• Help translate technical and operational information into clear communications for diverse audiences.
• Support briefing materials and presentations for leadership and stakeholders.

Required Qualifications

• Education:
  
  Bachelor's degree in English, Communications, Technical Writing, Business, Information Systems, or related field.
• Experience: 5–7 years of experience in the related area.
• Strong technical writing and business documentation experience.
• Experience developing SOPs, user guides, or operational documentation.
• Ability to translate complex processes into clear, structured documentation.
• Strong communication, editing, and organizational skills.
• Proficiency with Microsoft Office Suite and document management tools (e.g., SharePoint).

Preferred Qualifications

• Experience supporting Federal Government or NOAA/NWS environments.
• Experience with Section 508 compliance and federal documentation standards.
• Familiarity with business process modeling or workflow documentation.
• Experience with Confluence, SharePoint, or similar knowledge management systems.
• Experience supporting IT, financial, or enterprise business process documentation.

About IBSS Corp.

Since 1992, IBSS, a woman-owned small business, has provided…