Asset Manager and Desktop Support

Job Title

Tier 2 Desktop Technician / Asset Manager

Silver Spring, MD (hybrid remote) 1335 East West Highway, RM7308, Silver Spring, MD 20910

Public Trust

• Provides on-site support to end users on a variety of issues.
• Responds to tickets and questions escalated from Tier I Call Center.
• Successfully resolves tickets in queue to closure.
• Images laptops and desktop computers with NOAA/NESDIS Windows 11 OS.
• Diagnoses and troubleshoots end user desktop issues and provides appropriate solutions.
• Follows up with end users to provide status updates meeting expected service level targets (SLAs).
• Works independently and with minimal supervision.
• Is responsive, reliable and able to prioritize tasks efficiently.
• Adheres to NOAA 5006 change, configuration, and security guidelines.
• Responsible for receiving all barcoded equipment for surplus or return to inventory.
• Responsible for applying NOAA provided barcode stickers to all new equipment and inputting information into Sunflower Asset Tracking System.
• Once a year assists with a “100% touch” verification of NOAA equipment listed in inventory.
• Provides friendly customer support and interfaces on a daily basis.

• 2+ years working in an IT Service Desk or Tier II environment.
• Highly responsive to customer needs.
• Can speak about and explain complex concepts, and provide recommendations for the client's needs.
• Extensive support of MS Windows-based laptops, desktops, and servers;
  Microsoft Active Directory.
• Ensures a high customer satisfaction (CS) and positive customer experience (CX).
• Team player, responsive, and self‑managed.

• Experience supporting MacOS.
• Experience using ITSM ticketing tools (e.g., Service Now or similar).
• Basic knowledge of ITIL, Service Desk metrics/SLAs, and mobile device support.

• CompTIA Certificate (A+, Network +, or Security +).

None required;
Bachelor’s degree in Computer Science, MIS, Business or a related technical field preferred.

The likely salary range for this position is $46,000 - $62,000. This is not a guarantee of compensation or salary. Various factors are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education, and certifications, as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.

• 15 days PTO, including paid parental, military, and bereavement leave.
• Eleven (11) paid Federal holidays, five of which are floating holidays.
• Health and Dental Insurance (including 100% employer‑paid premiums for employee coverage under the HDHP health plan).
• Life Insurance, STD/LTD term disability coverage, with employer‑paid premiums.
• 401(k) plan with a match that is 100% vested after completing two years of service.
• FSA/DFSA/HSA flexible benefit plans.
• Annual Tuition & Professional Development Reimbursement benefit.

8/28/2026

Alpha Omega Integration, LLC (Alpha Omega) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.

Eligible applicants are notified of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.