Technical Writer​/Business Operations & Process Documentation | Part Time

Job Title: Technical Writer / Business Operations & Process Documentation

Location: Silver Spring, MD - Hybrid

Clearance Required: Public Trust Eligible

Hourly Range: Part Time Work $43 - $46/ hour

Final date to receive applications: July 31, 2026

This position is contingent upon contract award.

• Conduct interviews and working sessions with SMEs across finance, HR, procurement, IT, and program offices.
• Document current ("as-is") business processes, workflows, and operational procedures.
• Develop detailed process maps, flowcharts, and standard operating procedures (SOPs).
• Translate complex operational processes into clear, structured documentation.

• Develop, write, edit, and maintain a wide range of documentation, including SOPs, user guides, policy manuals, desk guides, and training materials.
• Ensure documentation complies with Federal Plain Language Guidelines, Section 508 accessibility standards, and organizational style requirements.
• Maintain consistency in tone, format, version control, and document structure.

• Support documentation of system requirements, workflows, and operational procedures for business applications and tools.
• Develop user guides and reference materials for system deployments and updates.
• Document testing results, implementation steps, and post-deployment procedures.

• Establish and support document review, approval, and version control processes.
• Maintain centralized document repositories (e.g., SharePoint or similar systems).
• Conduct periodic audits of documentation for accuracy, consistency, and completeness.
• Develop standardized templates and documentation frameworks.

• Assist in developing training materials and job aids for end users.
• Support knowledge transfer activities across programs and offices.
• Help translate technical and operational information into clear communications for diverse audiences.
• Support briefing materials and presentations for leadership and stakeholders.

• Education:
  
  Bachelor's degree in English, Communications, Technical Writing, Business, Information Systems, or related field.
• Experience:
  
  5–7 years of experience in the related area.
• Strong technical writing and business documentation experience.
• Experience developing SOPs, user guides, or operational documentation.
• Ability to translate complex processes into clear, structured documentation.
• Strong communication, editing, and organizational skills.
• Proficiency with Microsoft Office Suite and document management tools (e.g., SharePoint).

• Experience supporting Federal Government or NOAA/NWS environments.
• Experience with Section 508 compliance and federal documentation standards.
• Familiarity with business process modeling or workflow documentation.
• Experience with Confluence, SharePoint, or similar knowledge management systems.
• Experience supporting IT, financial, or enterprise business process documentation.

IBSS offers a competitive benefits package that includes medical, dental, vision, and prescription drug coverage with a company-paid deductible, paid time off, federal holidays, a matching 401K plan, tuition/professional development reimbursement, and Flex‑Spending (FSA)/Dependent Care Account (DCA) options.

IBSS is an affirmative action and equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Click https://(Use the "Apply for this Job" box below). to see that the EEO is the law. Please direct any inquiries to the HR Department email at

If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Talent Acquisition department at