Computer Operator III at Koniag Government Services Silver , MD

Computer Operator III

Location:

Silver Spring, MD.
Position:
Computer Operator III (SCLS) at Koniag IT Systems, LLC, a Koniag Government Services company.

Public Trust is required.

• Monitor and control mission‑critical computer systems, networks, and peripheral equipment to ensure uninterrupted operations.
• Perform maintenance tasks: software updates, system backups, hardware checks, and performance tuning following established procedures.
• Identify and troubleshoot complex operational issues, system errors, and hardware/software malfunctions; coordinate with technical support teams and vendors to resolve critical problems.
• Ensure data security and integrity by implementing protocols for data backup, recovery, and access controls.
• Maintain detailed records and documentation of system operations, maintenance activities, incidents, and performance metrics.
• Provide technical leadership, guidance, and training to junior computer operators and support staff.
• Collaborate with IT professionals, system administrators, and stakeholders to optimize performance, implement enhancements, and plan for future requirements.
• Stay up‑to‑date with latest technologies, tools, and best practices in computer operations and maintenance; recommend process improvements.
• Participate in project planning and implementation activities related to system upgrades, migrations, or new deployments.

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent professional experience.
• Ability to obtain a Public Trust clearance.

• Minimum 5 years in computer operations, system administration, or related IT role.
• At least 2 years in a supervisory or lead capacity.
• Experience handling scheduled routines, operating the system, and resolving common error conditions.
• Ability to diagnose and act on machine stoppage and error conditions not covered by existing procedures.
• Skill to deviate from standard procedures when necessary, and refer unresolved problems to higher‑level supervisors.
• Relevant certifications (e.g., CompTIA, Microsoft, Cisco) are required.
• Extensive knowledge of computer systems, networks, peripheral equipment, operating systems, and administration tools.
• Expert‑level troubleshooting and problem‑solving skills.
• Proficiency in scripting languages (e.g., Power Shell, Bash) and automation tools.
• In‑depth understanding of data backup, recovery, security, and access control measures.
• Strong analytical and critical thinking skills; ability to analyze performance, identify bottlenecks, and implement optimizations.
• Excellent written and verbal communication; ability to document procedures and provide training.
• Strong leadership and mentoring abilities; capacity to manage a team of junior personnel.
• Ability to work independently and collaboratively in a fast‑paced, dynamic environment.

• Experience in a government or military IT environment with knowledge of regulations, compliance, and security protocols.
• Familiarity with virtualization technologies, cloud computing, containerization, and Dev Ops practices.
• Understanding of project management methodologies; ability to contribute to project planning and implementation.
• Knowledge of cybersecurity principles and best practices for secure system operations.
• Experience with automation frameworks such as Ansible, Puppet, or Chef.
• Mentoring and developmental skills to foster continuous learning.

The company is an equal opportunity employer and will not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, military/veteran status, marital status, genetic information, or any other protected category. The company is committed to providing equal employment, promotion, wage, benefit, and other terms of employment to all qualified applicants.