IT Manager

Overview

Who We Are
Santé Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We are committed to empathetic, potentially life-saving care that helps individuals heal, recover, and thrive, and to supporting full community integration. The Santé Group values collaboration, innovation, creativity, and inclusiveness, and aims to create an organization where all members feel secure, welcome, and respected.

All members have a responsibility to uphold these values.

What We’re Looking For
Santé is seeking an IT Manager who will be responsible for overall planning, organizing, execution and maintenance of all information technology functions for Santé Group. This is a working manager position that directs IT operations to meet company and employee requirements, supports and maintains existing infrastructure and applications, and develops new technical solutions.

IT Operations & Infrastructure

• Supervise and manage a technology team of 2–3 staff members with tasks/projects, helpdesk tickets, and other requests.
• Oversee IT systems across Santé programs and administration offices (18 offices and growing).
• Manage Microsoft-based infrastructure including Microsoft 365, Azure AD, SharePoint, One Drive, Teams, Exchange, and Intune.
• Ensure secure network connectivity across sites, including firewalls, VPNs, wireless access points, and ISP coordination.
• Manage hardware lifecycle for laptops, desktops, tablets, mobile devices, printers, and peripherals.
• Maintain system uptime, backups, disaster recovery, and business continuity protocols.

Program Support

• Ensure role-based access, security controls, and system workflows align with HIPAA, Medicaid, and licensing requirements.
• Collaborate with Program Leadership, HR, Finance and other stakeholders to support technology documentation, invoicing and billing accuracy, and audit readiness.
• Support the Data Team with EHR vendors for system configuration, troubleshooting, and enhancements.

Microsoft 365 & Workflow Optimization

• Serve as system owner for Microsoft 365 tenant administration for the organization.
• Design and maintain SharePoint sites, document libraries, permissions, and retention policies.
• Develop automated workflows using Power Automate and Forms to streamline onboarding, compliance, incident reporting, HR requests, and internal approvals.
• Train staff on Microsoft tools to improve efficiency, collaboration, and data integrity.

Security, Compliance & Risk Management

• Implement cybersecurity best practices including MFA, endpoint protection, encryption, and phishing prevention.
• Ensure HIPAA-compliant data handling, secure remote access, and audit readiness.
• Develop and maintain IT policies, procedures, acceptable use standards, and incident response plans.
• Conduct periodic risk assessments and vulnerability reviews.

Vendor & Project Management

• Manage relationships with IT vendors, telecom partners, and managed service providers.
• Lead IT projects including system upgrades, new implementations, and site expansions.
• Develop IT budgets and provide cost-effective recommendations.

Leadership, Collaboration & Support

• Coordinate external contractors.
• Provide responsive helpdesk escalation support.
• Translate technical concepts into plain language for non-technical users.
• Collaborate with RCF IT Manager on shared or integrated infrastructure, security standards, system interoperability, and technology best practices where appropriate.
• Coordinate coverage, cross-support, and continuity planning with Santé IT leadership to ensure operational stability during transitions, outages, or peak operational needs, when feasible.
• Participate in joint planning discussions related to shared systems, vendors, cybersecurity posture, and long-term infrastructure strategy.
• Stay current on healthcare and nonprofit technology trends.
• Perform other related duties as assigned.

What We Require

Bachelor’s Degree from an accredited college or university, AND six plus (6+) years’ related experience in technical operations management and/or an…