Junior Desktop Support Specialist

Responsibilities

Provide day‑to‑day desktop and IT support for Media and Publications employees within the IRS Common Operating Environment based on Microsoft Windows. Deploy and maintain desktops/laptops, troubleshoot issues, support printers, projectors, smart board whiteboards, blackberries, scanners and other networking equipment. Deliver high‑level support in an enterprise environment and assist with “above baseline applications.”

Must hold a bachelor’s degree and have 2+ years of IT experience.

• Proficiency with Office 365
• Knowledge of Windows operating system
• Software / hardware support
• Experience using a ticketing system (e.g., KISAM, Service Now)

Preferred

• Existing familiarity with IRS and IRS processes
• Active Minimum Background Investigation (MBI) or ability to obtain one (similar to Public Trust)

NOTE:
This is an onsite position – expected onsite five days a week.

Washington, DC (approximately 150 employees) and New Carrollton, MD (approximately 80 employees).

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.