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ITSM Platform & Service Desk Leader
Job in
Silver Spring, Montgomery County, Maryland, 20900, USA
Listed on 2026-07-27
Listing for:
Socket.dev
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, IT Project Manager
Job Description & How to Apply Below
Socket.dev is seeking a Service Desk Platform & Integration Manager to lead technical operations, platform administration, and integration strategy for a multi-site Service Desk environment in the United States.
The role oversees incident and problem management, ITIL-aligned governance, and SLA performance, coordinating across Tier 1–3 teams, vendors, and customer IT groups to ensure reliable service delivery and continuous improvement.
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