Field Engineering Manager

We are currently supporting an outstanding international technology leader within the mission-critical IT/AV technology domain in the search for a Field Engineering Manager / Supervisor to join their growing US team!

This is a hands-on leadership role, combining day-to-day field engineering with responsibility for supporting, developing and coordinating a team of Field Engineers across the US

.
You'd remain close to the technology - supporting system installations, troubleshooting, maintenance and customer support across complex, real-time, mission-critical environments - while also acting as a senior technical escalation point and helping to ensure the wider engineering team delivers consistently for customer

s.
The role would involve supporting solutions within complex control room environments across verticals such as Broadcast, Defence, Oil & Gas, Utilities and Transport at
i

on.
This position would suit an experienced Field Engineer, Senior Technical Support Engineer or similar hands-on technical professional who has strong networking/AV knowledge and is ready to take on greater responsibility for team leadership, mentoring and operational deliv

ery.
Responsibili

• ties:
  
  Lead, support and mentor a team of Field Engi
• neers
  
  Remain hands-on with system installations, configuration and commissi
• oning
  
  Act as a senior escalation point for complex technical i
• ssues
  
  Provide technical support via phone, email, remote access and onsite v
• isits
  
  Troubleshoot technical issues and perform maintenance activ
• ities
  
  Coordinate field activity and support effective allocation of engineering reso
• urces
  
  Support system staging and configur
• ation
  
  Assist with technical documentation, reporting and engineering proc
• esses
  
  Deliver end-user training and technical demonstrations where req
• uired
  
  Support the development and technical progression of junior Field Engi
• neers
  
  Work closely with customers and internal technical teams to ensure issues are resolved effect

ively
Require

• ments:
  
  Strong hands-on experience within Field Engineering, Technical Support or a similar technical envir
• onment
  
  Experience leading, mentoring or supervising technical eng
• ineers
  
  Experience with audio-visual and networking tech
• nology
  
  Strong knowledge of networking fundamentals including LAN, TCP/IP an
• d DHCPExperience working with Windows systems and applic
• ations
  
  Strong troubleshooting and technical problem-solving capa
• bility
  
  Ability to travel extensively (5
• 0–75%)Excellent communication, leadership and customer-facing
• skillsU.S. citizenship and ability to obtain/hold a valid pa
• rience:
  
  Video
• working
  
  Cisco switch config
• uration
  
  Experience with in control room or other mission-critical technical envir
• onments
  
  Project or installation leadership exp