Property Adjuster - Field Estimating - Montgomery County, MD

Overview

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For more than 90 years, our innovative drive has kept us ahead of customers' evolving needs, from advocating for seat belts and airbags to leading in pricing sophistication, telematics, device and identity protection.

A day in the life of a Field Property Adjuster, and what it takes to do the job!

As a Field Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. You will also handle virtual claims countrywide, leveraging platforms and software such as Xactimate and Claims

X Video Collaboration. Your expertise will be focused on water losses, ensuring customers receive the highest level of support and resolution for these specific claims.

You'll wear a few hats that will require a level of experience:

• The Customer Service Expert – live into Allstate's Claims Culture by caring, empowering, and restoring, and accomplish that by being compassionate, clear, and a committed partner in each claim. Lead with empathy, always.
• The Investigator – confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – use phone, emails and sometimes video chat with customers to help them through a fast, fair, and easy claims process. Incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on claim progress.
• The Negotiator – evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. Use tactics to handle challenging and complex situations.
• The Problem Solver – utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and settlement platforms, while applying sharp critical thinking.
• The Recorder – protect the company financially by executing policies along policy agreements, and keep a clear record of work in a claims system that you will be trained on. Ensure timely and accurate documentation for each claim.

• Reside in Montgomery County, MD
• 2-3 years previous experience as outside adjuster is highly desired
• Proficiency in using Xactimate and other relevant software for estimating
• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements
• Excellent communication and interpersonal skills to provide exceptional customer service
• Ability to travel to customers' homes and handle virtual claims countrywide effectively
• Detail-oriented and organized, with a focus on delivering high-quality work
• Residency within the posted location is mandatory for this role
• Willing to carry a 50-pound ladder and access up to a 6/12 pitch on either a one to two-story roof
• Valid driver's license and willingness to travel as part of the job requirements

• The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work
• Ongoing training opportunities for continuous improvement happen regularly on the job

Please note
, you will be required to attend 2 weeks of training that will take place in Wheeling, IL.

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license, including passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

• You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable…