Manager, Certification and Training Development

Role Overview

The Manager of Certification and Training Development is responsible for the strategy, execution and operational management of SWANA’s education portfolio. This role supports the organization in delivering high-impact, high-volume educational programming that drives member value, customer engagement, and revenue growth. The Manager will lead the planning, coordination, and delivery of both virtual and in-person events.

Program Strategy & Execution

• Design, plan, and deliver a robust calendar of educational offerings, including webinars, workshops, regional trainings and signature events.
• Manage speaker recruitment, session logistics and post-event evaluations to ensure quality and consistency.
• Manage a regular schedule of updates to existing courses and training.
• Develop new products and formats that respond to industry needs and generate sustainable revenue.

Audience Engagement & Growth

• Develop and lead strategies to increase participation across member segments, industry partners and targeted customer groups.
• Build and leverage chapter and volunteer networks to expand reach and localize offerings.
• Use data and feedback to continuously refine programs, improve learner satisfaction and financial performance.

Operations & Reporting

• Maintain accurate program records in SWANA systems, ensuring data integrity and reporting accuracy.
• Oversee and manage registration, CPE tracking and learner communications.
• Prepare reports, dashboards, and presentations for internal and board use.

Cross-Functional Collaboration

• Partner with membership to integrate education into recruitment, retention and engagement strategies.
• Work closely with marketing to position education as a core value driver, ensuring strong promotion and brand alignment.
• Contribute to an overall culture of teamwork and accountability at SWANA.

Why SWANA?

• Be part of an evolution: Help shape the next chapter of SWANA s transformation from waste to resource management.
• Meaningful mission: Contribute to sustainability, safety, and innovation across communities and industry.
• Purpose-driven team: Work with professionals aligned around SWANA s strategic pillars: safety, sustainability, professional development, and member value.
• Work with flexibility: Hybrid-remote options plus a benefits package that includes generous leave, medical choices (including employer-funded HSA), and employer-paid life, disability, and long?term care insurance.

Submit your resume, cover letter, and salary expectations to hr. SWANA is an equal opportunity employer; all qualified candidates will be considered without regard to race, color, religion, national origin, gender, disability, or veteran status.

• Bachelor s degree in Education Technology, Instructional Design, Adult/Continuing Education or related field.
• Minimum 5 years of experience in continuing education, learning and development, digital learning, event planning or association management.
• Knowledge of Instructional Design software such as Articulate.
• Experience operating a Learning Management System (LMS).
• Proven track record of managing high-volume educational programs with measurable outcomes.
• Strong project management skills, with the ability to juggle multiple priorities in a small team environment.
• Familiarity and comfort with both strategic planning and hands-on execution.
• Excellent communication and interpersonal abilities.
• Ability to work collaboratively across departments and with external stakeholders.
• Customer service orientation with a focus on member value and satisfaction.
• Data-driven mindset with experience tracking participation, revenue and engagement metrics, and using insights to refine strategy, identify growth opportunities or pivot programming as needed.
• Familiarity with environmental, sustainability, or waste management topics is a plus.
• Must be based in the Washington D.C. area.
• Willingness to travel (under 25%).