Senior Vice President of Operations

Senior Vice President of Operations

The Housing Opportunities Commission of Montgomery County (HOC) was established in 1974 to better respond to the County’s need for affordable housing. HOC is authorized to acquire, own, lease, and operate housing; to provide for the construction or renovation of housing; obtain financial assistance from any public or private source to assist its housing activities; and arrange for social services, resident services, and daycare.

Under the direction of the President/Executive Director, the Senior Vice President of Operations is responsible for providing senior level operational oversight and coordination for cross-divisional operations, budgeting and executive initiatives, as well as the direct management and oversight of Housing Resources (HCVP), Resident Services, Property Management, Maintenance, Ombudsman, Logistics, and Facilities divisions. Incumbent will provide leadership, management and direction to designated departmental programs, services and activities.

All activities must support the Housing Opportunities Commission of Montgomery County (HOCMC) day-to-day operations as well as strategic goals and objectives and produce the results that accomplish its mission.

• Conduct comprehensive assessment of organizational entities within the operations division. Using industry best practices, establish program goals and objectives; making recommendations regarding the administration of such programs.
• Evaluate operational policies, operating procedures and work processes to ensure efficiency, effectiveness and the application of best practices; ensuring that new and revised regulatory mandates are appropriately implemented.
• Serve in an advisory capacity to the President/Executive Director and other HOCMC stakeholders on all matters pertaining to operations.
• Ensure that the operating procedures for all departmental activities are completely documented and that all such procedures are updated and revised accordingly.
• Provide management guidance for exceptional delivery of operational services, ensuring successful execution of each work function.
• Engage with teams involved in a wide variety of operational initiatives and development activities;
  Collaborate with division leadership staff in the preparation of annual budget, ensuring timely submission. Develop and implement controls to appropriately manage financial resources.
• Develop and implement systems to evaluate operational activities for efficiency, effectiveness and compliance with overall policies, procedures and state and federal regulations.
• Provide leadership and collaboration with Information Technology on any technology upgrade.
• Develop quantitative and qualitative measures for evaluating the performance of each subordinate employee and the performance of areas of responsibility; develop and implement procedures for the routine collection of information in support of these measures.
• Supervise and effectively utilize staff, including: assignment and review of work; utilization of personnel to accomplish work objectives and to develop increased capabilities of employees; rating employee performance in accordance with established goals set forth by the President/Executive Director; provide guidance to supervisors with regard to personnel and other employee matters, ensuring effective operations for each division under management.
• Inform the President/Executive Director on work pending and the rate of progress regarding major assignments, using available technology for reporting out.
• Attend various public/business meetings with the President/Executive Director as necessary, regarding issues that may have an impact on operational matters. May be required to represent the President/Executive Director at designated meetings as required.
• Address various community special interest/action groups and professional organizational meetings as requested.
• Perform other related duties as assigned.

• At least nine (9) years related experience in housing operations management work.
• At least five (5) years senior level management experience in public housing, affordable…