General Manager

General Manager

The General Manager serves as the senior on-site leader responsible for the overall success of the venue. This role oversees all aspects of daily operations, including guest experience, financial performance, team leadership, and compliance. The General Manager sets the tone for hospitality, culture, professionalism, and accountability across all departments.

As the leader of a new Dacha Beer Garden location, the General Manager plays a critical role not only in day-to-day operations, but also in establishing the operational foundation, service culture, and market presence of the business. This position works closely with ownership, the corporate Marketing & Events team, and the Corporate Executive Chef to ensure alignment between service, culinary execution, brand standards, and business goals.

• Lead, coach, and inspire a large and diverse front-of-house team to deliver consistent, elevated guest experiences in alignment with company standards.
• Establish and maintain a culture of hospitality, professionalism, teamwork, accountability, and mutual respect.
• Lead by example and model company values in all interactions with guests, employees, ownership, and business partners.
• Build a strong leadership bench by developing managers and key hourly team members for growth and advancement.

• Maintain full responsibility for venue-level financial performance, including sales, profitability, labor cost, and controllable expenses.
• Analyze financial reports, key performance indicators, and operating metrics to identify opportunities and improve business performance.
• Work with ownership to develop and execute annual budgets, sales goals, and strategic priorities.
• Maximize profitability by controlling labor, managing operating expenses, minimizing waste, and identifying revenue opportunities.
• Monitor and manage cash handling, deposits, payroll oversight, and adherence to internal financial controls.

• Maintain an active and visible presence in the operation, especially during peak service periods, to ensure exceptional execution and guest satisfaction.
• Continuously refine and uphold service standards, flow of service, and hospitality expectations.
• Address guest concerns promptly, professionally, and with sound judgment in order to preserve guest loyalty and brand reputation.
• Ensure that the venue consistently delivers a welcoming, energetic, and polished guest experience that reflects the Dacha Beer Garden brand.

• Recruit, interview, hire, onboard, and retain high-performing team members across all front-of-house departments.
• Oversee training programs to ensure that staff are well prepared in service standards, product knowledge, company policies, safety practices, and brand culture.
• Conduct regular coaching, performance feedback, and evaluations to support accountability and professional development.
• Identify performance concerns early, document issues appropriately, and administer corrective action when necessary.

• Oversee all day-to-day operations of the venue, ensuring that systems, staffing, and service execution are aligned with business needs.
• Manage schedules and staffing levels to ensure coverage, efficiency, and labor productivity.
• Ensure that all service areas, storage areas, and guest-facing spaces are maintained to company standards of cleanliness, organization, and readiness.
• Oversee reservations, waitlist flow, POS systems, scheduling software, and other operational technology platforms to ensure smooth and efficient operation.
• Coordinate with culinary leadership to ensure strong communication and alignment between front-of-house and back-of-house operations.
• Oversee purchasing, inventory practices, and vendor relationships as applicable to front-of-house operations and general business needs.
• Monitor the condition of the facility, furniture, fixtures, and equipment, and coordinate maintenance and repair needs promptly.

• Ensure compliance with all applicable health, safety, labor, alcohol, and licensing regulations, including Montgomery County and State of Maryland requirements.
• Maintain all necessary operational licenses, certifications, and records required for lawful and safe operation.
• Promote and enforce responsible alcohol service practices and a safe working environment for employees and guests.
• Ensure adherence to company policies, standard operating procedures, and security protocols.

• Lead pre-opening operational preparation for the new location, including staffing, training, systems setup, vendor coordination, and readiness planning.
• Help establish strong operating routines, service standards, and team culture from the outset.
• Partner with ownership and corporate leadership on launch planning, opening-week execution, and early-stage performance stabilization.
• Identify operational issues quickly during opening and post-opening phases and…