Bilingual Spanish Branch Manager- Silver MD

Overview

We are seeking a leader with proven branch banking management experience. Candidates must have a strong background in business development, community involvement, and be fluent in both English and Spanish. This role manages all activities of a branch, ensuring overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. The manager holds personal production responsibility.

• Responsible for overall profitability by directing sales and business development, meeting operational objectives, and ensuring the branch achieves its annual goals.
• Leads the team through coaching, performance management, and setting priorities.
• Builds and develops branch staff; conducts interviews and selects employees based on the staffing model.
• Identifies Retail and Business Banking customer needs through the M&T sales processes, using tools and resources to assist customers with short‑ and long‑term solutions.
• Proactively prospects and grows Business Banking relationships through outreach, and builds the bank’s presence in the community.
• Act as a role model, coaching customer service and needs‑determination behaviors; reinforces accountability for execution of the Retail strategy.
• Ensures operational and regulatory requirements are maintained, including consumer and business banking guidelines, operational, security, and control policies to prevent fraud and protect customer assets.
• Takes ownership of complex account servicing and error‑resolution issues, including escalations from other bankers, and provides coaching to reduce future problems.
• Engages with all team members and business partners as appropriate.
• Independently processes all Business Banking loan requests up to $250,000 and bundles products and services as appropriate.
• Adheres to applicable compliance and operational risk controls in accordance with company or regulatory standards and policies.
• Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand.
• Maintains M&T internal control standards, including timely implementation of audit points and issues raised by external regulators.
• Completes other related duties as assigned.
• Exercises usual authority regarding staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations.

• Reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals.
• Ensures compliance with SAFE Act federal registration requirements and stays current on operational, product, and system changes.
• Manages insurance licensing requirements as outlined in the MTS Licensed Banker Academy document.
• Builds productive partnerships with other bank areas to resolve customer, service, and employee issues promptly.
• Owns customer issue resolution until complete resolution.

• Bachelor’s degree (or equivalent experience: four years relevant experience).
• Minimum three years sales experience.
• Minimum two years managerial experience or proven leadership abilities.
• Proficiency in Microsoft Office and internet/email.
• Strong knowledge of business banking products, services, and client relationship management.
• Excellent communication, interpersonal, and coaching skills for exceptional customer service.
• Strong organization, time‑management, and prioritization skills.
• Flawless bilingual ability in Spanish and English.
• Certification: M&T Way Certified Precision Leadership and Bilingual/Spanish preferred.
• Proficiency through assessment; licensing within 18 months of entry for insurance products and business banking specialist.

• Demonstrated sales/business development success and fundamental understanding of profitability.
• Strong financial services product knowledge.
• Experience with mobile and online banking technologies.

Salary range: $72,200.00 – $ per annum (USD).

Location:

Silver Spring, Maryland, United States of America.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace.