Branch Launch Manager

Grameen America is a nonprofit microfinance organization dedicated to helping low-income women entrepreneurs build businesses to enable upward financial mobility. We envision an inclusive society in which all entrepreneurs, regardless of gender, race or income, have access to fair and affordable financial services. We provide affordable capital, credit- and asset-building, education and peer support to enable our members to boost their business income, create jobs and transform communities.

Founded by Nobel Peace Prize laureate Muhammad Yunus in 2008, Grameen America is now the fastest growing nonprofit microfinance organization in the U.S., having achieved tremendous milestones in its first 16 years of operations, investing in 220,000 low-income women entrepreneurs while demonstrating measurable impact. Our members have repaid their loans at a rate of over 99% and have become economic drivers in their communities.

For more information, please visit grameenamerica.org

The Branch Launch Manager (BLM) is responsible for the successful planning, execution and operational readiness of the MD, branch office. Must be familiar with cities/counties near Baltimore, MD, The BLM will conduct market surveys, identify key operational areas, and build a strong local team. This role requires a hands‑on approach to outreach, recruitment, and onboarding of new program members. The BLM will oversee daily branch operations, manage the loan portfolio, and ensure field staff perform their responsibilities effectively.

The Branch Launch Manager will oversee that the target is being met for clients who qualify for our services and ensure a culture of service excellence in the branch.

It is mandatory to be physically present in the branch with a minimum of three days up to five days, depending on the branch’s requirements. This may also include and is not limited to being in‑community on the ground as well. Requirements to be present in the branch are subject to change at any time at the discretion of the organization.

Based on GAI business priorities and staffing need we reserve the right to reassign you to another branch (within a 30–40-mile radius) if GAI determines such reassignment is needed.

• Direct, manages, coordinates, and executes all day‑to‑day operations, meetings and activities in the Branch.
• Experience hiring talented candidates and managing, motivating, and leading teams.
• Provide guidance and leadership to team members, sets team objectives, develops, and trains, mentors, and coaches, conducts team performance reviews and delivers ongoing team feedback and communication.
• Ensure expectations for compliance, quality performance, and professionalism.
• Set goals and targets for the branch and is responsible for their achievement.
• Oversee that attendance and payments and microloan related activities across all centers are within the guidelines.
• Perform other related duties as assigned. We’re a collaborative team, and sometimes that means stepping outside your usual scope to help with projects or priorities that advance our mission. These “other duties as assigned” are part of how we adapt, innovate, and support one another. As such, additional duties, responsibilities, and activities may change or be assigned as needed to meet team and organizational goals.

The Branch Launch Manager will be responsible for building key relationships in the community to recruit and onboard new members into the program. The BLM will be responsible for ensuring the Branch provides strong customer service and good member experience to grow and retain our membership over the long term.

• Champion the launch and set‑up of field operations in Maryland. This includes identifying our target population, conducting outreach and marketing activities, and recruiting new groups of members into the program.
• Builds and improves relationships with current and potential new clients.
• Aims to preserve clients and renew clients’ loans on timely manner.
• Helps promote and maintain a positive company image.
• Demonstrates ability to recognize conflict and implement positive, respectful…