Assistant Service Manager – Herb Gordon Volvo

Job Description Herb Gordon Volvo is dedicated to providing a world-class customer experience while delivering excellence in vehicle service. We pride ourselves on our professional, supportive, and growth-oriented environment. Join our team and be part of a dealership that values skill, leadership, and career development.

Position Overview:

We are seeking an Assistant Service Manager to support our Service Manager in overseeing the daily operations of our Volvo service department. The ideal candidate is organized, customer-focused, and has a proven track record of leading a high-performing team.

Responsibilities:

Assist in managing daily service operations to ensure efficiency and customer satisfaction

Support and coach service advisors and technicians to achieve department goals

Monitor workflow, productivity, and service quality

Ensure compliance with Volvo service standards and Mile One policies

Communicate effectively with customers regarding service updates and concerns

Assist in parts and inventory management as needed

Qualifications:

2-3 years service experience

Strong leadership and team management skills

Excellent communication and customer service skills

Knowledge of dealership operations, service processes, and warranty procedures

Ability to work in a fast-paced, dynamic environment

Why Mile One Autogroup:

Competitive salary with performance-based incentives

Comprehensive benefits package including health, dental, vision, and 401(k)
Paid time off and holidays

Training, mentorship, and opportunities for career growth

Supportive and team-oriented work environment

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.

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Service Salary Range
30,Herb Gordon Volvo Cars Silver Spring Post Internally and Externally Zip Code
20904
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