Regional Director of Operations - Aviation

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Full Time Director MILLERSVILLE, MD, US

Salary Range: $95,000.00 To $ Annually

Company: National Aviation Services (NAS)
Department: Operations
Reports To: Vice President of Operations
Status: Full-Time | Exempt
Travel: Up to 80% regional travel

National Aviation Services (NAS), a leading provider of aviation support services to major airlines and airports across the United States, is seeking a highly experienced and strategic Director of Operations to oversee multi-site aviation operations within an assigned region.

This leadership role is responsible for ensuring operational excellence, regulatory compliance, financial performance, safety leadership, customer satisfaction, and employee engagement across multiple airport locations. The Director of Operations will oversee critical aviation services including aircraft interior cabin cleaning, exterior aircraft cleaning, security searching, cargo operations, catering security, and facility janitorial services.

This role requires a proven aviation operations leader with strong regulatory knowledge, exceptional leadership capabilities, and the ability to manage complex airport environments while driving operational performance and growth.

• Provide executive-level leadership and operational oversight across multiple airport locations
• Develop and implement operational strategies aligned with NAS service delivery standards and organizational objectives
• Ensure consistent execution of operational procedures, service quality standards, and performance expectations
• Drive operational efficiency, productivity improvements, and scalable operational models
• Ensure operational readiness, staffing alignment, and service continuity

• Ensure full compliance with all applicable regulatory requirements, including FAA, TSA, CBP, DOT, OSHA, and airport authority regulations
• Promote and maintain a strong safety culture across all operational locations
• Ensure completion of required employee training, certifications, and regulatory requirements
• Lead incident investigations and corrective action plans in partnership with Safety and Human Resources

• Lead, coach, and develop Regional Managers, Station Managers, and operational leadership teams
• Partner with Human Resources to recruit, develop, and retain high-performing operational teams
• Establish leadership accountability, performance standards, and succession planning
• Drive employee engagement, retention, and leadership development initiatives
• Foster a culture of accountability, safety, operational excellence, and continuous improvement

• Serve as the primary senior operational liaison with airline customers, airport authorities, and regulatory agencies
• Conduct regular operational reviews, site visits, and customer performance meetings
• Address service issues, audit findings, and operational escalations promptly and effectively
• Support contract retention, service expansion, and operational growth initiatives

• Oversee regional operational budgets, financial performance, and profit and loss accountability
• Monitor labor utilization, staffing models, and operational cost controls
• Partner with Finance to develop forecasts, budgets, and operational plans
• Identify operational efficiencies and cost improvement opportunities
• Support contract pricing, renewals, and operational planning

• Monitor operational KPIs, service performance metrics, and audit results
• Lead process improvement initiatives and operational optimization efforts
  
  Ensure compliance with NAS operational, safety, and quality standards

• Bachelor’s degree in Aviation Management, Business Administration, Operations Management, or related…