Deputy Director, Anne Arundel County (Program Manager II

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

This is a repost; if you previously applied you do not need to reapply.

This is a Management Service position that serves at the pleasure of the Appointing Authority.

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Maryland Department Human Services, Anne Arundel County Office of Child Support Enforcement Administration, 44 Calvert Street, Annapolis, MD 21401.

The Deputy Director provides high level professional, administrative and management work which involves planning, developing and directing the activities and services within the scope of established policies, procedures and applicable legal mandates for the Office of Child Support. The role involves managing, coordinating and assessing the work of staff engaged in providing an effective and efficient child support delivery system, locating non‑custodial parents, establishing paternity, assigning child support obligation, enforcing the child support order and modifying the child support order.

Additionally, the Deputy Director supervises staff, provides and establishes community outreach, all of which focus on the accomplishment of agency goals and objectives. Under the managerial direction of the Metropolitan Director of the Child Support Administration, work is performed with a wide latitude for independent action, management discretion and judgment and is evaluated as it contributes to the efficiency and effectiveness of program goals and objectives.

• Plan, direct, organize, lead and coordinate the activities/operations of the Child Support Administration, including locating non‑custodial parents, enforcing child support orders, modifying child support obligations, and evaluating charges of failure or refusal to pay child support.
• Develop procedures, maintain sound organizational structures, improve management methods and procedures; ensure efficient use of personnel, budget and material.
• Conduct briefings with program staff on objectives, scope, goals and operations of the Child Support Administration.
• Provide advice to the Director and assist in identifying agency goals, establishing program priorities, and evaluating utilization of personnel and equipment toward goal fulfillment.
• Conduct research related to current or anticipated operations, with results directed toward improvement of organizational efficiency.

• Assist the Director in identifying and prioritizing the goals of CSA and in allocating resources necessary to achieve those goals.
• Develop and monitor criteria for ensuring that state mandated goals are accomplished.
• Review plans for conformance to desired goals and ensure that plans are executed in a timely manner.

• Monitor workflow daily and advise the Director of any problems.
• Assist with researching, investigating and resolving difficult and complex client complaints.

• Directly supervise staff, schedule, plan and review work to ensure units are knowledgeable of policies and programs and that CSA provides effective and efficient child support services to all.
• Directly supervise the various units in the absence of the Unit Managers.

• Conduct special research projects, analyze data and prepare reports on a variety of special projects, research procedures and methods, analyze collection trends, etc.

Hybrid telework eligible.

• Education:
  
  Possession of a bachelor degree from an accredited four‑year college or university.
• Experience:
  
  Eight years of experience in administrative, professional or technical work, including three years in supervisory or program development…