Assistant Director for Auxiliary Business Solutions

Posting Summary

• Job Title Assistant Director for Auxiliary Business Solutions Division Division of Finance & Administration Department Business & Auxiliary Services (Parking & Transportation)
• Work Status Full Time
• Position Category Staff
• FLSA Exempt
• Pay Range Exempt
• Salary Range $90,000-$135,000
• Fund Source State Support

Morgan State University (Morgan) is seeking an Assistant Director for Auxiliary Business Solutions (AD) to serve as a key member of the Business & Auxiliary Services leadership team. The AD will provide strategic, financial, and operational oversight for a broad portfolio of services that enhance the experiences of students, faculty, staff, alumni, and visitors.

Reporting to the Director, Business & Auxiliary Services, the AD will oversee the bookstore operation, which is outsourced to a contracted vendor. Additionally, the AD will oversee mailroom and print shop operations and develop plans to expand product and service offerings. The role requires a collaborative, customer-focused leader who can balance operational efficiency, revenue diversification, and budget management while fostering a welcoming, service-oriented environment and demonstrating a strong commitment to operational excellence and customer service.

• Supervise staff, including assigning and supervising work, conducting performance evaluations, developing training materials, and conducting training.
• Develops and implements plans and strategies to accomplish goals for assigned areas. Work may involve evaluating programs, projects, processes, systems, service offerings, and ensuring compliance with federal and state laws and regulations.
• Serves as the primary liaison with third-party contractors and continually monitors and evaluates their performance against contract specifications and recommends appropriate remedial action as necessary.

• Works with the Director and unit leaders to establish operating goals, budgets, monitor costs, and implement strategies to reduce waste and improve operational efficiency.
• Identifies opportunities to generate additional revenue such as new programs, products, services, or partnerships.

• Work closely with the leadership of colleges and departments to ensure services are aligned with overall institutional goals and student needs.
• Serve as the primary point of contact for university leadership and contract vendors. Communicate service updates, changes, and improvements in a timely manner.

• Collaborate with the contract vendor and the university community to develop marketing plans and promotions to ensure products and services are promoted through various channels.

• Use data and analytics to assess usage, customer satisfaction, and financial performance. Make data-driven decisions to improve services and operations.
• Explore new technologies or approaches with third-party providers to provide efficient services and solutions.

• The AD’s primary responsibilities involve overseeing day-to-day operations, coordinating between the university and the bookstore contractor, and ensuring that the store meets the needs of students, faculty, staff, alumni, and visitors.
• Oversee inventory management with the contracted vendor to ensure that textbooks, supplies, and other materials are available. This includes working with faculty and/or representatives to ensure required textbooks and materials are ordered and available on time.
• Oversee sales performance, including monitoring trends and analyzing data to ensure the bookstore is operating efficiently and profitably.
• Oversee and elevate customer service operations, swiftly resolving escalations to guarantee a seamless experience.

• Develop retail strategies by analyzing market trends and identifying new opportunities to enhance sales, enter new markets, increase customer engagement, and improve the overall experience for students, faculty, staff, alumni, and visitors.
• Work with student organizations, colleges, and departments to tailor offerings that meet…