Program Manager SENIOR IV Chief Operating Officer ​/ Chief Administrative Officer

Maryland’s Family and Medical Leave Insurance (FAMLI) program ensures all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. We’re in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department.

The Deputy Assistant Secretary is the most senior executive leader of the Family and Medical Leave Insurance (FAMLI) Division of the Maryland Department of Labor (MDOL), working under the direction of the Assistant Secretary for FAMLI and Deputy Secretary of Modernization. You should be comfortable working in a startup environment where you think independently and operate with a high degree of autonomy.

We’re looking for self-starters who are skilled at driving projects forward while communicating and collaborating closely on teams.

Grade 26

100 S Charles St, Baltimore, MD 21201

Deputy Assistant Secretary is the senior most staff member of the Assistant Secretary for the Division of Family Medical Leave Insurance. Responsible for directing programs within the division that have a broad scope and major impact on agency missions and operations. The Deputy provides leadership on methods, procedures, management, and technical matters to FAMLI senior staff members and other managers with the Department and consults with the Assistant Secretary regarding program objectives and standards.

Represents and fulfills the responsibilities of the Assistant Secretary in his/her absence as required

• Directly supervises specific areas of program operations depending on the specific skillset of the applicant. Areas could include:
  Customer Services (Claims Administration, Employer Contributions, Customer Care), Strategic Planning, Operational Planning, Financial Services, Program Integrity, Digital Services, Policy and Public Engagement, Performance Management / Business Intelligence, Training, and Quality Assurance units.
• Assists the Assistant Secretary in providing oversight for FAMLI’s strategic planning, ensuring alignment with MDOL executive needs and public engagement. Provides guidance on methods, procedures, management, policy, and technical matters to FAMLI senior staff members and other managers with the Division, and consults with the Assistant Secretary regarding program objectives and standards.
• Oversees initiatives for implementation and continuous improvement of FAMLI programs and processes.
• Manages and leads staff to ensure successful implementation and sustainability of FAMLI technical platform and program.
• In the absence of the Assistant Secretary, the Deputy represents the Assistant Secretary in overseeing all functions of FAMLI, including (but not limited to) employer contributions, benefits, over payments, digital services, finance, internal security, communications, policy, employee training and development, and facilities.
• Other duties as assigned.

• Applicants must possess a minimum of ten (10) years of professional-level experience managing programs or operations within a complex organizational framework.
• A minimum of two (2) years from this period must have involved direct supervision of personnel.
• A minimum of two (2) years from this period must have involved the application of regulatory frameworks, or the development of organizational policies and procedures.

Experience in a public or private setting focused on eligibility determination for human services, insurance claims administration, or fraud investigation initiatives.

Experience in leading new government programs and leading organization-wide initiatives.

Strong verbal and written communication skills for handling complex information

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance over payment/fraud. Any unpaid debt may have an…