Manager, Prince George’s County Operations

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Management Silver Spring, MD, US

2 days ago Requisition

Salary Range: $65,000.00 To $72,000.00 Annually

Position Summary

The Prince George’s County Operations Manager is responsible for leading the day-to-day implementation, coordination, and supervision of Manna’s Prince George’s County initiative across the three currently operating service center locations. This position will manage existing food pantry operations while helping, in cooperation with other Manna staff, design, launch, and refine an expanded service model that includes TEFAP distribution, medically tailored food packages, and a choice market.

By March 2027, the role will evolve to include oversight of a choice market serving up to 50 participants per day, with responsibility for ensuring a dignified, customer-centered, compliant, and efficient food access experience.

Essential Duties and Responsibilities

Program Operations and Site Supervision

• Supervise and coordinate daily food pantry operations at service centers in Prince George’s County, ensuring inventory availability, ordering process effectiveness and data delivery.
• Coordinate communications between the county, county service center staff and Manna staff and departments.
• Provide direct operational oversight in Landover and regular support for and monitoring of other sites.
• Serve as the primary on-site point of contact for county staff, Manna volunteers, food distribution partners, and internal program leadership.

Choice Market Development and Launch

• In partnership with operations leadership and staff, coordinate the daily activities required to plan, build, soft launch, and fully implement a Choice Market in Landover, including space planning, equipment readiness, inventory flow, product display, customer intake, appointment scheduling, volunteer deployment, and service process development.
• Support the development of a dignified, choice-based shopping experience that allows participants to select foods based on household size, dietary needs, cultural preferences, and available inventory.
• Help establish operating policies, customer eligibility and intake procedures, shopping guidelines, product replenishment routines, and customer service standards for the Choice Market.
• Monitor daily participation levels and operational capacity, with the goal of scaling the Choice Market to serve up to 50 participants per day after March 2027.

TEFAP and Food Resource Coordination

• Coordinate the use of TEFAP resources across all three service centers, ensuring that eligibility screening, distribution procedures, recordkeeping, customer documentation, and reporting practices align with applicable program requirements.
• Work with Manna’s food bank partner and internal program leadership to forecast food needs, place and coordinate orders, track deliveries, and supplement TEFAP resources with purchased, donated, or recovered food as needed.
• Ensure food deliveries are received, inspected, stored, rotated, and distributed safely and efficiently, using appropriate inventory control practices and minimizing waste.
• Maintain accurate records related to TEFAP participation, food inventory, pounds distributed, households served, and site-level distribution activity.
• Help develop and refine a coordinated service model that integrates TEFAP, Choice Market, and medically tailored food package services into a clear,
• Support the development of training materials, standard operating procedures, site checklists, customer communication tools, and implementation timelines.
• Collect feedback from staff, volunteers,…