Engagement Manager, Army
Listed on 2026-08-25
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Management
Client Relationship Management, Operations Management, Business Development, Account Manager
About the Company: We are a top provider of hardward and software to the United States and allied nations. We have supplied winning material to conflicts across the globe since our founding less than 5 years ago. You will be a part of one of the most talent-dense teams on the planet and help solve problems that threaten free people worldwide.
About the Role:
We are seeking a self-starter and team player to manage our contract execution and
deliverables with the US Army. This individual will primarily be responsible for ensuring the
successful delivery of contractual obligations and maintaining positive customer relationships in
the post-sale phase. The ideal candidate will have prior experience leading multi-functional
project teams, upselling and expanding opportunities, and building and streamlining workflows.
The ideal candidate proactively identifies and solves problems with minimal guidance,
possesses strong judgment, thrives in a fast-paced, high-growth, and highly fluid environment,
and works collaboratively and creatively with cross-functional teams.
Responsibilities:- Oversee the planning, executing, and delivery of engagements and contracts to ensure quality, timeliness, and value.
- Develop and implement standardized, efficient, and repeatable operations to field products.
- Collaborate with cross functional teams, like legal, supply chain, product, and customer success teams to achieve project goals while maintaining efficiency and profitability
- Ensure client satisfaction through proactive communication, issue resolution, and strategic account management to promote retention and renewals.
- Monitor project scope and control for risks by anticipating challenges, implementing mitigation planks, and communicating transparently with stakeholders when adjustments are needed.
- Actively identify new revenue opportunities within existing accounts, such as follow-on projects, new service lines, or technology add ons, and collaborate with the sales team to close them.
- Deliver clear, data-driven progress updates, key metrics, success stories, and ROI to clients and internal leadership.
- Ensure operational and financial wellness by monitoring profitability, utilization, and efficiency across project and client engagements.
- Gather feedback, analyze engagement performance and implement process improvements
- Model a culture of learning, agility, and operational excellence
- Partner with sales teams on proposals, contract negotiations, and account planning by shaping realistic, value-driven deals and strong customer commitments.
- Represent the company’s capabilities, values, and thought leadership in meetings with clients, partners, and other stakeholders.
- 5-7 years of experience in program management, engagement management, account management or other related fields.
- Bachelor’s degree in business administration, marketing, economics, engineering, communications, or related field.
- Strong technical fluency and attention to detail
- Excellent strategic thinking, and written and oral communications
- Thrives in fast-paced and dynamic environments
- Prior experience in defense and commercial sales preferred
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