Product Marketing, Senior Manager, AI & Analytics

Product Marketing, Senior Manager, AI & Analytics

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Medallia is the pioneer and market leader in Experience Management. Our award‑winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company, and they greatly influence how likely people are to advocate, contribute, and stay.

At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self.

Medallia is seeking a strategic and dynamic Senior Product Marketing Manager to lead go‑to‑market efforts for our AI and analytics innovations. This is a high‑impact, high‑visibility role at the intersection of product, sales, and marketing—shaping how we bring powerful, data‑driven capabilities to market and communicate their value to customers, prospects, and partners. You’ll be responsible for messaging, launches, sales enablement, content creation, and overall positioning of our AI‑driven insights and analytics capabilities.

This role is ideal for someone who thrives in complexity, can simplify the technical into the relatable, and is energized by building deep cross‑functional relationships to drive business impact. We’re looking for a compelling storyteller, a confident presenter, and a self‑starter who treats their work like their own business. Experience in AI or analytics is a plus—curiosity, clarity, and communication are a must.

• Develop crisp, differentiated positioning and messaging that resonates with technical and business audiences across industries, clearly articulating our differentiation in the marketplace.
• Lead go‑to‑market strategy for product and feature launches, collaborating closely with product, sales, marketing, and customer success.
• Create and deliver enablement that equips Sales, Services, and Partners to confidently communicate the value and differentiation of AI and analytics capabilities.
• Craft clear, engaging content for a range of use cases—from decks and one‑pager to web copy and competitive battle cards.
• Educate and enable Medallia customers and end users on how to maximize the value of our AI‑ and analytics‑powered capabilities.
• Represent Medallia as a thought leader in executive briefings, client engagements, industry events, and analyst discussions.
• Serve as a key contributor in analyst briefings, helping analysts understand and accurately represent our AI and analytics capabilities and strategic direction.
• Communicate complex technical concepts clearly and persuasively to both internal stakeholders and external audiences—including non‑technical buyers.
• Conduct market, customer, and competitive research to inform positioning, messaging, and GTM strategy.
• Measure and optimize the impact of product marketing efforts on awareness, pipeline, and revenue.

• 5+ years of product marketing experience for a SaaS product or platform, marketing complex, technical capabilities to diverse audiences.
• Demonstrated storytelling experience taking complex products to tell a compelling and succinct story.
• Demonstrated experience delivering presentations to executives, clients, and conference audiences.
• Demonstrated project management experience including juggling multiple initiatives.
• Experience building cross‑functional alignment across product, sales, marketing and services teams.

• Experience marketing AI, data, or analytics products (or similarly technical domains).
• Passion for and track record of simplifying complex ideas into compelling, business‑oriented narratives for diverse audiences.
• Background in customer experience, employee experience, or enterprise feedback management.
• Strong understanding of sales cycles, go‑to‑market frameworks, and value‑based marketing best practices.
• Strong interpersonal and teamwork skills, with…