Account Executive

Job Title

Associate Account Executive

Job Grade/Classification:
Non-Exempt

Reporting Structure:
This position reports to the Director of Sales

This position is responsible for the procurement of sales for the company’s business contracts. This position works in a fast-paced, customer-oriented environment and serves the company in the role of sales and customer service, providing an exceptional experience for prospective, new and existing clients. The incumbent develops and maintains professional relationships, working with clients and fulfilling their technology needs through product knowledge, purchasing and customer service, and provides support prior to and after purchases are made.

• Seeks and consults with potential and existing clients to identify, assess and understand their network and system needs; procuring sales and obtaining project’s specifications, timetables, budgets, etc.;
• Establishes client needs versus desires in accordance with feasibility specifications and costs, and researches the environment, ascertaining conflicting technology issues, identifying environmental issues which may impact the client’s desired product/services and making recommendations based on the best choice and price for the client’s needs;
• Establishes the initial customer relations management role for sales and future projects, interacting with clients to perform the initial onsite visit assessments;
• Builds and maintains a network of sources to identify future prospective clients;
• Identifies sales opportunities through customer interaction and engagement;
• Supports the customer experience and increases sales through product knowledge and suggestions to prospective customers; offers alternative product ideas or suggestions as appropriate;
• Champions and meets/exceeds expected sales goals as established;
• Collaborates with the Marketing Specialist to identify new market segments that will benefit from the company’s services, and supports marketing campaigns and activities based on market research;
• Maintains and obtains knowledge of current and emerging products and services to provide the most impact for the company’s acquisitions;
• Collaborates with the team and leadership to identify pertinent business needs and demands, and areas that provide strategic and significant impacts;
• Collaborates with Executive Leadership to develop growth plans for the company;
• Supports management, Executive Leadership and Human Resources on the Corporate Policies and Standard Operating Procedures (SOP’s) and other related documents and content in the Employee Portal and Corporate Shared Drive as requested;
• Prepares timely, updated routine status reports for the Director;
• Maintains professional working relationships with the Sales team, peers, leadership, clients and the general public;
• Other projects and duties as assigned;
• Regular and routine attendance and punctuality is required;
• Availability and willingness to work evenings, weekends and holidays.

• As needed and assigned

• Bachelor’s Degree in a related field, which may include Public Relations, Marketing, Computer Science, Business, or Engineering
• Minimum of three (3) years of demonstrated, successful experience working in sales, retail sales or customer service with the general public
• Demonstrated strong sales and service skills, with ability to be independently driven and meet sales goals
• Valid, current driver’s license (no more than four (4) points on current state driving record)
• Demonstrated excellent knowledge of technical, electronic products and systems
• Proficient with Microsoft Office Suite or related software;
  Zoho, Lucid or similar programs
• Demonstrated excellent time management skills with a proven ability to meet deadlines; successfully multitask, using strong organizational skills, and excellent analytical and problem-solving skills
• Thorough understanding of or ability to quickly learn about new products being developed
• Demonstrated professional demeanor, excellent verbal and written communication skills
• Ability to maintain confidentiality and use discretion in dealing with sensitive information, exercising considerable discretion and good judgment, demonstrated conscientious and dependable
• Physical demands: stand for long periods of time, walk frequently, use full reach and range of motion in arms, hands and fingers, use manual dexterity and fine motor skills, bend, stoop, kneel, lift (floor to waist up to 50 lbs., waist to shoulders up to 20 lbs.), carry, push, pull and frequently climb stairs
• Ability to maintain a regular, routine attendance and be punctual for work
• Availability and willingness to work evenings, weekends and holidays.