Client Services Manager

OVERVIEW OF THE COMPANY

Fox TV Stations FOX Television Stations owns and operates 29 full power broadcast television stations in the U.S. These include stations located in 14 of the top 15 largest designated market areas, or DMAs, and duopolies in 11 DMAs, including the three largest DMAs (New York, Los Angeles and Chicago). Of these stations, 18 are affiliated with the FOX Network. In addition to distributing sports, entertainment and syndicated content, our television stations collectively produce approximately 1,200 hours of local news every week.

These stations leverage viewer, distributor and advertiser demand for the FOX Network’s national content.

Are you a strategic client service leader with a passion for digital media, operational excellence, and supporting high-performing sales teams? If so, FOX Television Stations Sales may be the perfect place for you. We are seeking an experienced, collaborative, and solutions-oriented Client Services Manager to support our growing digital sales organization and help deliver best-in-class advertising solutions across our digital, streaming, and social platforms.

This is a highly visible role that serves as a key partner to our Regional Digital Sales Managers (RDSMs) and local sellers across the FOX Television Stations group. The ideal candidate thrives in a fast-paced environment, excels at managing multiple priorities simultaneously, and enjoys building processes that improve client satisfaction and sales efficiency.

Leveraging the scale and resources of FOX Corporation, Tubi, and FOX Television Stations, FTS Sales delivers innovative advertising solutions to some of the nation's largest local television markets. As Client Services Manager, you will play a critical role in supporting revenue growth, enhancing campaign performance, and driving exceptional client experiences across our digital portfolio.

• Strategic Impact: Play a key role in supporting digital revenue initiatives across 18 FOX-owned television stations and some of the nation's most influential media markets.
• Collaborative Environment: Partner with Digital Sales Managers, Ad Operations, Revenue Operations, Product, and Sales Leadership to deliver exceptional outcomes for clients and internal stakeholders.
• Growth & Innovation: Help shape processes, tools, and workflows that support the continued expansion of our digital advertising and streaming businesses.
• Flexibility: Work remotely while collaborating with a nationally distributed team of digital sales and marketing professionals.

The Client Services Manager serves as a strategic operational partner to the Digital Sales organization, ensuring seamless campaign execution, effective client support, team leadership, and ongoing process improvement initiatives. This role is responsible for managing a team of Digital Sales Coordinators and a Quality Assurance Specialist while supporting Regional Digital Sales Managers across assigned FOX Television Stations markets.

• Serve as a primary support resource for Regional Digital Sales Managers across assigned FOX Television Stations markets.
• Lead and develop a team of Digital Sales Coordinators and a Quality Assurance Specialist.
• Assist in the rollout and ongoing support of FLX OTT/CTV advertising products.
• Coordinate campaign launches, optimizations, reporting, and client retention initiatives.
• Partner with Ad Operations teams to ensure successful delivery of local and national advertising campaigns.
• Provide escalation support for complex audience, forecasting, reporting, and campaign performance issues.

• Support inventory forecasting and audience availability analysis for OTT/CTV campaigns.
• Oversee audience strategy, campaign pacing reviews, and optimization recommendations.
• Develop and deliver post-campaign performance reporting and insights.
• Identify trends and opportunities that improve campaign effectiveness and customer satisfaction.
• Ensure reporting accuracy and quality standards across assigned markets.

• Build and manage scalable client service workflows and support processes.
• Le…