Business Account Specialist - SLED

Overview

When you join Verizon, you want more out of a career—a place to share your ideas freely, learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. Our V Team is a community that anticipates, leads, and believes that listening is where learning begins. Join the #VTeamLife.

• You’ll be part of our State, Local and Education (SLED) Public Sector sales team, building our client-base and increasing satisfaction for current customers.
• You’ll have responsibility for prospecting, sales support and problem resolution for SLED accounts in your area.
• The client experience will be in your hands as you interact with customers and prospects to drive revenue growth and business success while ensuring outstanding customer service.
• Lead customer interactions on accounts with or without an assigned account manager.
• Prospect for new customers while partnering with various support and field teams to close opportunities.
• Support the overall account strategy with the SLED sales leadership team.
• New and existing customer quoting, contracting and ordering implementation, migration, and onboarding support.
• Drive and train online self-service via the Verizon Enterprise Center (VEC) to increase SLED customer users and adoption. Endorse self-service practices where possible.
• Research and resolve customer problems while recommending solutions.
• Support E-Rate/Non-erate accounts.
• Manage 800# and  chat queues and engage with customers.
• Manage inboxes to ensure timely responses, guidance and resolution.
• Provide customers updates on settlement agreements, disputes and billing issues in partnership with other stakeholders.
• Submit and follow up on internal departments for system support in SFDC, Polaris, Proquest, VPrice, GCT, etc.
• Engage Quick Start and other quoting channels to support change order initiatives on Proquest.
• Engage the proper support channels to support change orders on legacy platforms.
• Support administrative activity like quoting renewals, disconnects, amendments, address validation requests.
• Help manage product or account specific migrations.
• Create NEW account requests to ensure entities are established correctly for quoting, contracting, ordering and billing.
• Take point on customer escalations, outages and service-related issues by pulling in the correct resource or managing it.

You have the drive and enthusiasm to win new business. You don’t mind cold-calling potential customers because meeting new people and discovering their needs is what you enjoy. Closing a sale takes initiative and you know how to support the sales reps to follow up and follow through so nothing gets missed. The idea of solving customer problems with first-class technical solutions energizes you.

A fast-paced environment where you multitask to get everything done is where you do your best work.

• Bachelor’s degree or one or more years of work experience (Sales support, Customer Service, etc).
• A valid driver’s license.
• Eligibility to pass Motor Vehicle Record check.

• A degree.
• Proven ability to identify customer opportunities, communicate well with customers, take care of our customers, and support our SLED sales representatives.
• Experience working with customers to solve problems and create sales, with the ability to help multiple customers at the same time.
• Experience prospecting, selling, sales support, and problem resolution for business accounts.
• Experience in hunting for new business and partnering with the sales team to close the sale.
• Experience finding ways to grow the business with existing customers.
• Familiarity with crafting programs with products that will wow our customers.
• Experience in supporting the resolution of customer problems and recommending solutions.
• Experience managing sales tracking and scheduling appointments for a sales team.

In this mobile role, you’ll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings.

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Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career and in your life outside of Verizon. Benefits include health and wellness options, a matched 401(k) plan, holidays and personal days, parental leave, tuition assistance, and various insurance offerings. Salary varies by location and experience. This is a commission-based position with potential to earn more. For full-time roles, salary ranges are listed below by location:

• Maryland location: $42,000.00 - $68,600.00
• New York location: $42,000.00 - $68,600.00
• Location(s) listed in requisition: $42,000.00 - $68,600.00