Onsite Service Technician - Bethesda, MD

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally driven technology solutions and meet the needs of today’s global, distributed workforce.

From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at

• Offer outstanding service to our clients. Manage call resolve issues in accordance with the customer’s Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction.
• Use electromechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in‑house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
• Provide appropriate communication, support, and interface to on‑site client base regarding equipment status and availability and engage the support of other Xerox personnel as required.
• Deliver customer training on assigned products to improve end‑user knowledge of equipment functionality.

• Electromechanical experience includes using a multimeter to troubleshoot electrical circuits and reading electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, electrician, automotive mechanic, repair, or military or veteran experience.
• Superior time management skills and reliability. Our customers rely on you. If you value punctuality and dependable performance, we want to talk about your career goals.
• Valid driver’s license and appropriate insurance coverage. A motor vehicle record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds, walk, stand, squat, bend, and drive for over 50% of the workday. Safety is our top priority, especially around electrical components.
• Active Secret Clearance is required.

• You will have successfully navigated new‑hire training and completed the technical training courses that set you up for success in the following categories:
• Comprehensive understanding of our company and customer‑service culture.
• Clear expectations regarding call load, territory alignment, and client satisfaction.
• Thorough knowledge base of the equipment and inventory needs to support your territory.
• Able to actively and correctly complete service calls independently.

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical, dental, and vision coverage, wellness credits, and a company contribution to a Health Savings Account and 401(k) matching.
• Paid time off, plus holidays and personal days.