A​/V Service Technician

Av Service Technician

At Impyrian, our commitment to excellence, client-centric approach, and deep industry expertise set us apart. We strive to be a trusted partner for organizations seeking to embrace digital transformation, bolster cybersecurity, streamline operations, leverage advanced audio-visual technologies, drive successful engineering and construction projects, and harness the power of AI and robotics to stay ahead in today's dynamic business landscape.

Impyrian knows the most important factor in our success is the excellence of our people. We recognize a simple truth: if we take care of our people, our people take care of our clients. This philosophy ensures a work-life balance, competitive compensation and benefits, and opportunities for professional growth, driving our high personnel retention rate.

Essential Duties and Responsibilities:

• The AV Service Technician will provide service-level attention to meet customer needs, with keen foresight and knowledge to predict issues before they arise.
• You may be on point for all types of pre-and post-integration service and support.
• Your ability to communicate regularly and effectively with your customers, teammates, and internal resources will be paramount to your success.
• Impyrian looks for core competencies and characteristics of both self-starters balanced with being a team player. You work with integrity with limited direction and supervision and have excellent planning, time management, and communication skills.
• You are comfortable with proactive communication and providing answers and status updates to the customers' questions before they ask.
• You are solutions-oriented and have the technical expertise to troubleshoot and diagnose issues and provide recommended solutions and alternatives that meet the customers' needs.
• Troubleshoots, repairs, and maintains electronic equipment such as audio, video, sound, lighting, and projection systems, as well as other systems as required.
• Thorough knowledge of protocols and AV design, including signal flow, H.323, H.264, SIP, WebRTC, and H.239 duo-video, video bridging and gateways, and applicable platforms, including Web Ex, Zoom, and Microsoft Teams.
• Networking experience with setup and servicing commercial-grade networking devices:
  Waps, Routers, Wi-Fi bridges, Managed switches, and VLANs.
• Responsible for installing, terminating, and optimizing the cabling, associated devices, computers, digital technology, and commercial off-the-shelf technologies as required by scope and design.
• Excellent knowledge of networking addressing schemes and network integration. Experience in IP cameras, and IP access control. Must have experience in PTZ camera installation and servicing.
• Provide technical instruction and assistance to customer representatives regarding installation, operation, repairs, and maintenance.
• Responsible for troubleshooting mechanical and electrical equipment.
• Work directly with customers to investigate, troubleshoot, and diagnose technical product problems.
• Provide written customer-ready documentation of all analyses performed with root cause/corrective actions identified.
• Must be Certified Technology Specialist (CTS) and CTS-I certified for this position.

Required Qualifications:

• Education and
  
  Work Experience:
• High School Diploma
• Minimum of 5 years of experience installing and supporting A/V systems and digital signage solutions
• Technical
  
  Skills:
• Must be Certified Technology Specialist (CTS) and CTS-I certified for this position.
• Technical Degree or equivalent experience
• AVIXA, Crestron, Extron, BiAmp, or AMX knowledge preferred; certifications a plus!
• Knowledge of construction documentation and blueprint reading
• Experience working with multiple departments and managing multiple tasks concurrently.
• Working knowledge of Crestron, Extron, and AMX is a plus.
• Driver's license required, safe driving record.
• Preferred Skills/
  
  Experience:
• Experience supporting government customers on-site in government facilities

Corporate Values Alignment:

• Passionate
  - Demonstrates a strong enthusiasm for the work, the company and client's mission, and the impact it has on others. Enthusiasm, dedication, team motivation, continuous learning, and ownership.
• Selfless
  - Demonstrates a willingness to put the needs of others, the team, and the company above personal interest. Helping others, knowledge sharing, teamwork, inclusivity, and humility.
• Trailblazer
  - Leads the way with a pioneering spirit, setting new standards, and creating paths for others to follow. Leading by example, fostering innovation, mentoring, owning new ventures, and encouraging experimentation.
• Impactful
  - Strives to make a meaningful and measurable difference that contributes positively to the company, clients, and the community. Focus on results, performance tracking, community contributions, empowerment, and improvement.
• Innovative
  - Striving to think creatively, improve processes, and bring new ideas to life that drive business and client success. Staying current with industry trends and…