Intake & Education Coordinator; MD

Housing Intake & Education Coordinator (MD)

About LEDC:
The Latino Economic Development Center (LEDC) is a private, non‑profit 501(c)(3) community development organization founded in 1991. LEDC is a HUD‑Certified Housing Counseling agency and local certified Community Development Financial Institution (CDFI) and is committed to deepening its impact, strengthening institutional resilience, and positioning the organization as a long‑term leader in economic development across the Washington Metropolitan Region. LEDC’s mission is to drive the economic advancement of Latinos and local communities by closing critical gaps in access to capital, knowledge, and opportunity.

Through an integrated approach that combines financing, technical assistance, and housing support, LEDC equips entrepreneurs and families to build stability, grow assets, and achieve long‑term prosperity. LEDC is headquartered in Washington, DC, and has offices in Arlington, VA;
Baltimore, MD; and White Oak, MD; in addition to managing the Financial Empowerment Center in Wheaton, MD.

LEDC catalyzes economic advancement of Latinos and local communities by bridging the gap to capital and resources to achieve financial prosperity.

LEDC’s Housing Department brings together Housing Counseling, Tenant Services, and Financial Empowerment to support individuals and families across our service areas in achieving stable, informed, and sustainable housing outcomes. The Department works with first‑time home buyers, renters, current homeowners, and individuals facing housing or financial challenges, meeting clients where they are and guiding them through critical housing and financial decisions.

Staff across all teams collaborate to ensure clients receive comprehensive, high‑quality services that strengthen long‑term housing security and financial resilience.

The Housing Education & Intake Coordinator serves as the first point of contact for clients accessing LEDC’s Housing Department services, supporting both intake and education functions across Housing Counseling, Tenant Services, and Financial Empowerment. This role assists individuals and families in navigating available programs by coordinating intake, scheduling, workshop enrollment, data entry, and follow‑up, while also supporting the delivery of housing education initiatives.

This position plays a key role in delivering a seamless client experience, strengthening outreach and education efforts, and ensuring timely, accessible, and high‑quality service delivery across DC, Maryland, and Virginia. Reports to the Housing Education and Financial Empowerment Manager.

• Serve as the primary point of contact for Housing Department inquiries across DC, MD, and VA, including phone, email, and walk‑in clients.
• Provide clear information on LEDC services, eligibility, and next steps, and connect clients to appropriate programs or external referrals.
• Coordinate client intake across Housing Counseling, Tenant Services, and Financial Empowerment programs, ensuring a smooth onboarding experience.
• Schedule appointments, workshops, and counseling sessions; conduct reminder calls and follow‑ups to support client engagement and document collection.
• Enter, manage, and maintain accurate client data in systems such as Counselor Max and other platforms, ensuring data quality and timely tracking of services.
• Coordinate and support the delivery of in‑person and virtual housing education workshops across DC, Maryland, and Virginia, including homebuyer education, foreclosure prevention, post‑purchase, tenant rights, and financial capability.
• Facilitate group workshops and presentations as needed, both virtually and onsite at community partner locations.
• Assist in the development, updating, and quality control of housing education curricula and program materials.
• Provide administrative, operational, and technical support to Housing Counseling, Tenant Services, and Financial Empowerment teams.
• Support documentation processes, including tracking attendance, issuing certificates and managing required paperwork for housing programs.
• Assist…