Senior Services Supervisor **Internal

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Full Time Silver Spring, MD, US

8 days ago Requisition

About HOC

The Housing Opportunities Commission of Montgomery County (HOC) exists to provide people with low and moderate incomes the opportunity to live in safe, affordable, high-quality housing in Montgomery County. We strengthen families by offering opportunities for personal and economic growth through partnerships and supportive services.

To achieve this mission, HOC operates as a Public Housing Authority (PHA), a housing finance agency and an affordable housing developer. HOC serves approximately 20,000 residents, owns more than 9,400 rental units, and has provided mortgages and home ownership assistance to more than 2,000 first-time home buyers.

About Resident Services

HOC’s Resident Services Department strives to enhance the lives of HOC customers by coordinating and implementing a vast array of high-quality programs, services, and resources. Through collaborative partnerships with Montgomery County, the federal government, and various community-based organizations, Resident Services offers comprehensive service coordination, impactful resident programs, and robust supportive housing services to individuals and families who reside in HOC owned-managed properties or receive HOC housing subsidies, as well as applicants on HOC’s waitlist.

Reporting to the Housing Stability Manager, the Senior Services Supervisor will serve as a valuable contributor to the Resident Services team by providing direct supervision to a team of Senior Services Specialists.

Note:
This is a hybrid position. Newly hired employees are eligible to work remotely two days a week once the 6-month probation period is successfully completed.

Essential Job Duties include, but are not limited to the following:

• Directly supervise nine (9) Senior Services Specialists and three (3) Senior Nutrition Aides;
• Oversee staff’s day-to-day efforts and analyze staff’s performance regularly to ensure level of effort meets the standards established for the division;
• Provide the guidance, encouragement, and tools needed for staff to excel in their roles;
• Conduct site visits to meet with staff and observe work performance;
• Support staff with integrating best practices for supporting older adults in their daily work ensuring that seniors are being served proficiently;
• Perform administrative duties such as approval of timecards, completion of performance evaluations, etc.

Senior Services & Resources

• Assist the Housing Stability Manager with implementing strategies, programs, and special initiatives for older adults;
• Identify partnerships, resources, and services for older adults in the areas of health, general social services, nutrition, socialization transportation, etc.;
• Assist the Housing Stability Manager with establishing partnerships for older adults including facilitating agreements and other related paperwork; as well as partner meetings.

Please Note:

This position includes the performance of other duties as assigned.

Minimum Qualifications

• Experience:At least seven (7) years of substantial and demonstrable experience in the field of Social Work, Social Services, Human Services, or a related field; capacity to effectively lead and supervise a team.
• Education:Bachelor’s degree in Social Work, Human Services, Psychology, Sociology or a related field.

Note:
An equivalent combination of education and experience may be accepted.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills, cultural humility, and the ability to engage sensitively and constructively with department and agency leadership.
• Exceptional oral communication skills including comfort with speaking publicly in a variety of settings and ability to articulate complex ideas clearly and persuasively.
• Effective written communication skills including experience with preparing reports, briefings, and other written content.
• Ability to work independently, meet deadlines and exercise good judgment.
• Knowledge of program development,…