Quality Assurance and Compliance Coordinator HUMAN Service Specialist IV Supervisor

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve.

At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

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Prince George's County Department of Social Services

Quality Assurance and Compliance Division

805 Brightseat Road

Landover, MD 20785

The main purpose of this position is to provide quality assurance (QA) and quality control (QC) reviews, monitoring and reporting of Agency programs for the Quality Assurance and Compliance Division (QACD) and to ensure effective and efficient operations. The incumbent is responsible for coordinating quality assurance and compliance activities and ensuring that programs are operated in accordance to local, state, and federal policy and program requirements.

The incumbent monitors the Division program's viability, compliance with mandates, and quality customer service. The incumbent is responsible for providing technical assistance and support to improve service delivery and performance outcomes within the Child, Adult and Family Services Division. The incumbent is responsible for the planning and implementation of new or revised programs, procedures, practices, and processes.

• Submits final reports and evaluations and monitors a variety of system improvement activities to ensure quality services are delivered and performance improvement interventions are in accordance with Federal, State, County, Agency, and other applicable policies, procedures and guidelines.
• Coordinate activities for special projects and assist with documentation, development and implementation of procedures to ensure effective and efficient operations in accordance with Federal, State, County, Agency, and other applicable policies, procedures and guidelines.
• Assists with developing and modifying guidelines, rules, policies, standards, controls, and monitoring tools for implementing the QACD integrity and accountability model within PGCDSS in accordance with Federal, State, County, Agency, and other applicable policies, procedures and guidelines.
• Perform special projects as assigned.

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Experience: Seven years of experience, three years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and three years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience.
• Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to six years of the required experience.
• Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.

• One year experience supervising in a local, state, or federal government agency.
• One year experience coordinating special projects.
• One year experience managing databases and manipulating spreadsheets.

NOT APPLICABLE.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

The examination will consist of a rating of your education, training, and…