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Dynamics 365 AI-Enhanced CX Developer

Job in Silver Spring, Montgomery County, Maryland, 20900, USA
Listing for: Booz Allen Hamilton
Full Time position
Listed on 2026-07-22
Job specializations:
  • Software Development
    AI Engineer (Applied/Software), Backend Developer
Salary/Wage Range or Industry Benchmark: 86800 - 198000 USD Yearly USD 86800.00 198000.00 YEAR
Job Description & How to Apply Below

Booz Allen Hamilton seeks a Dynamics 365 Contact Center Developer to design, configure, and extend Microsoft Customer Service and Omnichannel capabilities, integrating AI and Copilot features that enhance routing, case handling, agent assist, and customer experience.

You will build and optimize core customer‑service workflows, Dataverse components, routing logic, and agent workspace experiences that support multi‑tier contact‑center operations across the enterprise.

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