Front Desk Position at Physical Therapy Clinic Part Time

Benefits:

• 401(k) matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Competitive salary
• Dental insurance
• Employee discounts
• Vision insurance

Physio Works is a locally owned physical therapy clinic with a strong focus on functional outcomes and helping people get back to work and life. We are looking for a dependable, people‑first Front Desk Position to help run a smooth, welcoming, and organized clinic day, and to keep front-office systems tight and consistent.

You will be the first point of contact for patients and a key support for clinic flow, scheduling, communication, and day-to-day operations.

• Greet and welcome patients promptly, create a positive first impression, and represent Physio Works professionally.
• Direct patients to the appropriate staff member and treatment area.
• Manage scheduling: update calendars, schedule patients and meetings, and add patients to the wait list as needed.
• Perform a daily schedule-gap fill routine, including outreach tied to cancellations, to help stabilize the schedule.
• Answer, screen, and route phone calls, and communicate with patients by phone, text, and email as needed.
• Manage intake and initial evaluation documents, including outcomes, imaging, insurance breakdowns, and intake forms.
• Collect payments, including copays, deductibles, cash plans, and missed appointment charges, and handle receipts.
• Deposit checks weekly and scan bank transaction receipts.
• Scan forms weekly, or sooner if urgent, and scan mail into Dropbox.
• Receive, sort, and distribute mail and deliveries.
• Complete basic filing, photocopying, faxing, and other clerical tasks.
• Order and supply braces/DME items for the clinic.
• Track office supply needs and expenses.
• Keep the reception area tidy and stocked with forms, brochures, pens, and other supplies.
• Support clinic cleanliness and safety with light cleaning, including vacuuming, trash, floors, wiping equipment, and sanitizing the breakroom/restrooms.
• Protect patient privacy at all times through HIPAA-compliant handling of documents, screens, conversations, and digital communication.
• Participate in team huddles, trainings, and process improvement efforts.
• Create birthday cards monthly for current patients.
• Provide regular updates to the Clinic Director and offer operational input regarding staffing flow, safety considerations, and patient needs.
• Confidently multitask across multiple software platforms based on clinic needs.
• Perform other tasks as assigned by the Clinic Director.

• Friendly, calm, and professional communication, especially under pressure.
• Strong organization and follow-through; you catch details and close loops.
• Strong computer skills
  , including the ability to learn new systems and switch between multiple software platforms quickly.
• Confidence handling payments and basic financial processes, including receipts, deposits, scanning, and tracking.
• Ability to maintain confidentiality and follow HIPAA standards consistently.
• Team-first attitude and willingness to improve systems, not just “get through the day.”
• Prior front desk, medical office, scheduling, or customer service experience is preferred, but not required with the right fit.

• Full-time position.
• In-person role at our Silverdale clinic.
• Hours and days to be determined based on clinic needs.
• Opportunity for increased responsibility as clinic needs arise.

Eligible full-time employees may receive:

• Medical insurance with employer contribution.
• Dental and vision insurance options.
• Retirement plan with employer contribution/match based on eligibility.
• Paid time off.
• Paid holidays based on position and eligibility.
• Supplemental insurance options.
• Supportive team environment with training and growth opportunities.