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Member Services Representative
Job in
Silverdale, Kitsap County, Washington, 98383, USA
Listed on 2026-06-13
Listing for:
Crunch Fitness - Silverdale
Full Time
position Listed on 2026-06-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Event Manager / Planner
Job Description & How to Apply Below
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Training & development
- Wellness resources
Part Time or Full Time, Hourly
Reports to: Managing Partner / Assistant General Manager
Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness Silverdale.
Responsibilities
- Greets all members & guests with a smile and enthusiasm
- Assists with membership, retail and tanning product sales
- Promotes membership privileges including tanning, Hydromassage, group fitness, small group training and Personal Training
- Delivers on new member enrollment expectations, including guest conversion, ACH, and Crunch One Kickoff goals
- Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
- Answers phones in a courteous, helpful, professional manner
- Communicates special events to members and guests
- Facilitates all member requests or forwards to a manager
- Maintains a professional and courteous disposition
- Is an expert in all club facility, services, programs and schedules/hours of operation
- Maintains a clean and organized work area
- Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
- May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
- Performs opening and closing checklist and duties
- Minimum 1 year of experience in a service-oriented position preferred
- Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
- Strong customer service orientation
- CPR/AED certification required (can be obtained within 30 days of hire)
Physical Requirements
- Must be able to lift or move up to 50 lbs
- Physical effort required for daily duties include prolonged standing and walking
- High school diploma or GED required
Hourly + Commission
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