Branch Sales Associate

• Manage the entire customer experience, including appropriate product selection, accurate order entry, safely picking product, and safely loading customer vehicles
• Maximize sales opportunities and encourage customer loyalty
• Adapt communication style to differing audiences by email, phone, and in person
• Pick, prepare, and stage will-call orders and shipping product
• Prepare customer backorders and put away other stock received
• Assist with merchandising and showroom replenishment
• Perform inventory counts
• Navigate computer systems for customer-facing and warehouse activities
• Perform housekeeping tasks to ensure branch appearance meets Grainger standards
• Follow safety guidelines and comply with process standards, including use of personal protective equipment
• Report to the Branch Manager

• Flexibility to work any time within branch hours of operation
• Ability to safely lift up to 50 pounds unassisted and heavier loads with assistance
• Ability to learn and operate powered industrial equipment
• Ability to learn and easily navigate different computer systems for customer-facing and warehouse activities
• Must comply with safety guidelines and process standards, including wearing personal protective equipment

Demonstrates strong customer service skills by managing the entire customer experience, ensuring accurate order entry, and maximizing sales opportunities. Proficient in navigating computer systems for customer-facing and warehouse activities while adhering to safety guidelines and process standards.

• Customer Experience Management
• Sales Maximization
• Inventory Management
• Safety Compliance
• Computer System Navigation

• Order Entry
• Inventory Counts
• Product Selection
• Powered Industrial Equipment Operation
• Merchandising

• Adaptable Communication
• Customer Loyalty Encouragement

• Safety Guidelines
• Personal Protective Equipment
• Branch Operations

• Warehouse Management Systems