Patient Access Rep

Job Summary and Responsibilities

Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full-time Patient Access Rep for the fast-paced Franciscan Orthopedic Associates Clinic in Silverdale, WA. Supportive team with excellent growth opportunities. Free parking and no nights, weekends or organizationally recognized holidays required.

As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines.

• Registers and/or checks patients in/out.
• Performs patient check-in at the time of visit; records and verifies all demographic, insurance and other information (e.g., Workers’ Comp, other third-party liability info); follows established procedures to ensure that all registration guidelines/requirements have been satisfied, including ensuring minors’ guardians have been notified; identifies deficiencies and resolves non-complex issues or escalates to appropriate staff for further action.
• Conducts routine insurance eligibility verifications.
• Copies/scans patient access related hardcopy materials (e.g., , referrals, L&I, insurance cards, etc.) into correct location in electronic medical record.
• Records non-clinical charges from various sources. This could include entering charges for the completion of forms, for Depositions/Attorney Fees, for retail fees, etc.
• Handles and reconciles payments.

• One year of customer service work experience and
• None, upon hire

• Two years of customer service work experience
• Healthcare or Call Center experience

Franciscan Orthopedic Associates Clinic, Silverdale, WA.

$23.90 - $32.07 /hour